Appart'Hôtel Sainte Trinité

the key didn't lock the room. 15 minutes after telling us "if anything just call" the host's phone was off, so he knew of the problem. we had to go for dinner with all out filming and photo equipment unsafe, and had to carry the most expensive instead of relaxing and resting. still no reply to calls and messages when we left in the morning.

The hotel manager didn't care. All he wanted was money. The apartment we booked was for 4 motorcycle friends on a tour. We booked the apartment because it had 4 beds. The instructions by ******* said contact the property 24 hours before arrival. Someone would then meet you at the property. We did this telling them we were arriving on motorcycles. We had no reply from the property manager. This was repeated 12 hours before arrival. Again no reply. We arrived at the apartment and phoned them. They told us we had to go to another location (St George Hotel) to get the keys. We left the bikes at the apartment and walked. When we arrived at the hotel we were told there was no parking and only two places at the hotel. We managed to find one at the apartment and fitted the other three into a small space at the hotel. We were given the keys to the apartment after a tangle over payment. We had paid in advance but they were asking for payment. That was sorted. We were given a key. Now at the apartment, the key didn't fit any of the doors. By luck we opened a garage door and found the apartment. Access was via a narrow and unsafe staircase. On entry it was dark and uninviting. There was no bedding for the sofa bed. The hotel manager was contacted and wanted more money for bedding. I ended up sleeping in my clothes with no bedding. There are so many other things to list, unsafe electrics, broken smoke detector. To much to list. Extremely poor. Why do ******* promote this property?

The property is very quaint and in the pedestrianised part of the old town, which is lovely and handy for an evening stroll. Our apartment was on the top floor, which was a little bit of a challenge with a baby and pram/luggage (no lift, so beware when booking). The apartment was clean but a bit "unfinished" looking with some raw edges to the kitchenette counters and a very exposed water tank in the bathroom. The shower and cubicle weren't very practical for anyone taller than 5ft5 and led to a LOT of water ending up on the floor. In addition, the towels smelled a bit off, so I am unsure of the washing process. Overall, it was a nice place, but there is a bit of a snagging list of things that need "finishing" for it to be in tip top condition.

Réservation effectuée 3 mois avant et annulée l'avant- veille par l'établissement pour cause de surbooking, sympa!!! Il a fallu vite trouver une autre solution et bien, aucun dédommagement..

Confort, chaleur et calme en plein coeur de Troyes Un séjour des plus agréables en plein centre ville. Accueil chaleureux, de très belles prestations, une literie incroyable. Moi qui ai des problèmes pour dormir, j'ai eu un sommeil profond et long, j'ai adoré ! L'appartement est décoré avec goût, on s'y sent bien. Je recommande vivement !

A FUIR Au vu déjà de nombreux commentaires décevants, j en rajoute un autre. Tout d abord j ai louer un appartement dans son hôtel particulier, qui de prime abord me paraissait très bien. Quand nous arrivons, il y a un escalier en bois pas du tout pratique pour arriver a monter des bagages ( qui n' est pas spécifié dans l annonce pour les personnes a mobilité réduite) Nous arrivons dans l appartement tres mal éclairé et qui ne donne pas envie d y séjourner, et avec seulement 2 couverts et un verre disponible. Je demande au propriétaire d avoir un autre appartement plus grand, qu il me donne avec bien sûr un surplus comme convenu entre nous. Dans l appartement un froid de canard, tous les chauffages étaient éteints, le propriétaire m indique que ça va chauffer dans quelques heures. Je rentre le soir, il fait 14 degré dans l appartement avec des chauffages que j avais mis a 28 degrés et de plus la télévision est cassée, entouré avec du scotch sur le côté et qu elle ne fonctionne pas. Le propriétaire revient je lui indique qu il va falloir faire qqchose car je ne peux pas rester dans ces conditions de location, il me donne un autre appartement plus grand au 3eme étage au vu des désagréments avec encore des escaliers de plus en plus inaccessible a monter. Nous rentrons dans l appartement qui est de nouveau pas chauffé avec une température glaciale. J essaie de trouver un accord avec lui pour me faire rembourser car je ne veux pas rester ici et il ne veut pas négocier.