Gastnutzer
20. April 2022
This was our favorite little property in Tropea. We have stayed there 4 times. When Covid hit they broke our written contract stating we "PAY AT HOTEL DIRECTLY AT CHECK-IN" by charging our card the full amount on March 17th and then canceled our reservation a month later. We understood the finacial crises they must have been in, and we were empathetic though we were also facing the same hardships. The whole world was. But to violate a contract this way without warning or consent was unusual. We were promised a return stay once we met international vaccine guidelines which we were able to finally get medical clearance for. We sent new dates and they refused to honor stating their own contract language "Reservation cannot be changed. THEY had changed it. Every other propety in Rome, Amalfi, Scilla, Taormina and Palermo honored our reservation as did the airlines, ferries, Trenitalia and private car services. Blue Tropea Maison was the ONLY establishment to act dishonorably and illegally. We have a flight, train cabin, car service and literally no hotel room because they kept all our money.
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