SpringHill Suites Potomac Mills Woodbridge

The hotel didn’t have hot water at night, no hot water in the morning and after 12, they turned off water due to some issue. Also their toilet and bathrooms are separate with a sliding frosted glass door and no lock for the toilet and bathroom. Their shower knobs were a century old. They seriously need a makeover for the hotel.

During my stay, I encountered multiple issues that significantly impacted my experience, including: 1. I complete a thorough check of my rooms upon entering them i noticed the toilet in my first room was not flushing and had no water in it I called down to the lobby and was told there was no maintenance on site or on call for a completely booked hotel, this was un heard of so I was offered a new room. 2. The second room was not properly cleaned there were brown stains everywhere the bed was broke on one side and there was an awful smokey smell so I requested a new room and was told the rooms were all booked up and was offered cleaning supplies to clean a room Im not getting paid to clean so unacceptable so I asked for a manager was told yet again on a busy completely booked night that a manager would not be in or on call and that I could send an email and I'll be responded to on Monday when one is in, I've never heard of such the room was already paid for I had already driven 6+ hours from New York it was late and I was not being offered any type of assistance so I asked for my original room back and some tools to fix a toilet I was NOT getting paid to fixThen miraculously I was called that there was an alleged "cancellation" so was moved for a third time extremely frustrated extremely tired getting no real help,

Nice hotel and very friendly staff. Good breakfast. The door of the fridge in our room was broken but everything else was good.

Always makes me want to come back. Won’t ever try a different location in the DMV area

There is no shampoo or conditioner either travel size or inside the shower; the coffee maker is not working and red stain all over the carpet plus the corridor is smell cigarettes

We really enjoyed our stay during our daughter’s dance competition