Aloft Austin Southwest

Here’s a detailed account of my recent experience: Previous Positive Experiences • I’ve stayed at the Aloft for years and have had positive interactions with staff, particularly Megan and Kaylee, who recognize me by name. Incident in Room 235 • During my recent stay in Room 235, I woke up with numerous bites, which were later confirmed by a doctor as bedbug bites. • I reported the issue to front desk staff Megan and Kaylee, who provided Benadryl to address the symptoms. Hotel’s Initial Response • Angeline provided two trash bags to quarantine my belongings and advised placing my clothes in a dryer on high heat to eliminate any pests. Medical Confirmation • I visited a doctor immediately after leaving the hotel, where the bites were confirmed as bedbug-related due to their pattern and location. Follow-Up with Management • I contacted the general manager, Steven, to inform him of the situation and shared the doctor’s confirmation. • I inquired about potential reimbursement for medical expenses or other compensation, but Steven declined, citing concerns about admitting fault. • Steven assured me that Ecolab would inspect the room and promised to follow up, but I did not receive further communication from him. Inspection and Outcome • Staff later informed me that Ecolab inspected the room two days after my stay and reported no findings. • The room was not treated for bedbugs following the inspection. Key Takeaways for Future Guests • Bedbugs can be challenging to eliminate and require specific treatment methods, such as heat above 125°F or diatomaceous earth. • Based on my experience, Room 235 may pose a risk, and the hotel’s handling of such situations could be improved. This experience highlights the importance of thorough inspections and follow-up in maintaining guest safety. Future guests may want to take precautions when considering this hotel. It is such a missed opportunity on behalf of the Aloft Hotel. Had they handled this differently they could’ve made me a customer for life. If I were the General Manager, I would have instructed Ecolab to sterilize the room for bedbugs, regardless of what they found. I would have offered to pay for my medical, give points, and upgrade to a nicer room for the next few stays. What they did, is actually a case study in how not to handle these types of situations.

A true gem. This hotel is fantastic! The rooms were so well-maintained, as was everything else of this hotel. Front desk staff, Jose, was very friendly and helpful. The hotel smells great, the lobby area is open and bright. I have no idea whythis hotel is not ranked as one of the very best hotels in Austin.

We had a pool view room and it was so noisy with people drinking and shouting loudly until the small hours of the morning both nights of our stay. Very inconsiderate. Wouldn’t stay again at an aloft hotel. Room is trendy if a little small given the amount of furniture. The air conditioning blew like a gale at one of the beds meaning we had to sleep with it off. Main issue was the noise.

We enjoy this unique boutique hotel outside of Austin, away from the city yet convenient to it. We also enjoyed the pool area and free parking.

Very cute hotel. Great lobby and bar area. The staff was so nice and helpful. everything was modern and the shower was amazing. The king size room was kind of small. Will definitely stay here again. they had a steamer instead of an iron. They also had a fridge.

Great stay. Rooms were clean, bed & pillows were comfortable, check in/out was seamless, and team was super helpful. Shout out to Kayleigh and Chelsea from the front desk for great customer service. re:fuel had Diet Dr. Pepper stocked which is a big plus in my book. Will be back!