Swamp Rabbit Inn Travelers Rest

This was the worst experience have ever had at a hotel. The check-in time that was provided was incorrect as was the email provided to the hotel (apparently by the "third party booking agent" was incorrect. The owner/manager was incredibly rude and put out that I wanted to confirm if we were staying there as I had not received the email from the hotel. She was so rude, in fact, that we found another hotel and were happy to pay the one night NOT to be there. DO NOT RECOMMEND Could not comment on cleanliness as we never went to room.

I rented 2 cottages and one room in the main house for my family recently. The upkeep of the exterior property is poor. The buildings desperately need painting and there is no landscaping. All the outdoor furniture is rusted metal. The decking around the Coach house is rotting and railings are loose. There are no signs or instructions as to where to park although most of the area is gravel around the buildings. The interior of the main building has been updated but what they offer for breakfast is cereal and stale muffins and bagels. There were no bottled water or drinks available except Keurig coffee. It was made explicitly clear to me that those staying in the cottage rooms could not eat the breakfast they provided. The Studio AC and fan were not working thus making that room extremely hot. The Coach house closet clothes rod was broken so there was no where to hang up clothing. My family complained of the beds in the Coach house being very uncomfortable. I only got a text from the owners when I requested another code for entry to the main house as ******* failed to send me the correct information. The owner blamed ******* for the failing. For the price I paid for these rooms I expected much more and was embarrassed to have placed my family at this property.

On the surface, the property was great, but when I had to interact with “the owner”, it got worse. I received a two page email, the day of checkin, giving a list of things that we could be fined for. (“Don’t leave large boxes in garbage” “put dishes in dishwasher, not sink”, etc.) then when I texted for help, I was told I should read the instructions. I got it while traveling so I had ti read it on my phone and there was A LOT of information. Also, neither of the coffee machines worked.