Invite Hotel Corner Trabzon

The room is quite clean. The housekeepers are helpful and courteous. However, the front office refused to cooperate with us when we brought to their attention that we booked a bigger room. We even evidenced it by showing them the details of the online booking. However, they kept gaslighting us and trying to make us believe that we were in a 22m2 room when it was clearly a 15m2 room. Don’t be in the hospitality sector if you don’t like to help your guests.

We stayed here for two nights, and I strongly advise you to find another hotel. The customer service we received from this hotel was very, very bad, and the issues we had during our stay revealed that the hotel takes no ownership for problems - even problems that it actually causes. To our amazement, no manager was available to talk to us during the entire two-day duration of our stay. The staff had confirmed by email in advance of our stay that they would look after some important packages for us, which would arrive before we did. However, when the packages had arrived, they told the shipping company that they did not recognise our names and sent them away, which resulted in us never seeing them again. They tried to blame the shipping company, but we were able to obtain confirmation that it was not the shipping company's fault. This may seem like a problem that would not affect you, but my strong view is that no significant problem would be handled any differently. The management of the hotel were clearly comfortable to leave ill-equipped reception staff to cope without any support. I have never in my several decades of travelling encountered a situation where it was not possible to speak to a manager at any point during a stay or to have anyone take responsibility for resolving a customer's compliant. Aside from the terrible customer service, I believe the quality of the hotel is nowhere near high enough to justify the relatively expensive cost of staying there. The breakfast felt like an exercise in cost saving (the only bread being cheap white slices, having to ask on both mornings for milk to be provided, no fruit, no variety in anything else), with none of the quality that we experienced in other hotels we stayed in across Turkey. I know that it can be tempting to ignore a poor review when there are others that are more favourable, but I hope my advice is helpful. I urge you to book somewhere else so that you can enjoy your stay in Trabzon more than we did.