Hotel Grand Toya

Pros: - near the cruise pier - room is spacious for 4 people  - can view a bit of lake Toya from the room  Cons: - extremely small toilet area  - public bath looks very old and smelly  - male housekeeper opened the door and entered our room without saying a word during the check out time. Kids were actually still using the toilet in the room at that time but he seemed very focused on cleaning in front of us. We were embarrassed as a guest

The location is the best which just one minute walking distance to the bus terminal to/from Toya Station and in front of the ferry pier. Please see my photo. Perfect location. The front desk receptionist lady was friendly. I was placed to a lake view Japanese style room. It doesn't include shower but toilet in the room and it looks like old but I love the room. The view from the room's window to Lake Toya was excellent. I love my room's window can be opened, I could see more clear to the lake view and to have fresh air from outside by opening the window. Even it was a raining day, cloudy and frosty. The view is still spotless good. The service was good. The room was clean, tidy and come with all necessity, but bath/shower excluded. However, based on the price, I was happy with it because I don't mind to use the bathroom in the onsen area on floor one. There was only two down side that I found: First, the male onsen area floor was sticky and slippery with moss (My left hand accidentally touched it and my hand was sticked with moss in outdoor onsen area) that includes indoor and outdoor area. I wish they would take more effort to the cleanliness of onsen area. Second, the suana was not available for customer to use. However, I had a fantastic sauna and onsen in 万世閣 (a hotel where is just a few minutes walk away from Toya Grand Hotel) by a paying walk in onsen fee(1300 yen) for non-resident. So, it didn't affect me much. Overall, my experience was good. I would give Toya Grand Hotel 8 out of 10. I love Toya Grand Hotel. I would recommend it.

the total experince is great this is very trditional japanese style hot spring hotel the room is quite historial cosy and nice , the lake view is awesome. the price included the dinner and beakfast is really good i would like to recommend this hotel to my friend

-the room was tidy when first move-in but did not clean the bin for 2 days stay -Described as lake view but changed my room to lower G/F floor which was unable to see any lake view -the hot spring smelled moldy and some of the tiles in pool were peeling off. - understand the hotel was old fashion, but appeared to be more justified for the rate charged to us with better maintenance.

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