Civic Guesthouse

今までのバッパーのイメージとはかけ離れた綺麗な場所でした

Great staff at this hostel. A special mention to Ayu, a lovely lady who takes care of everyone and everything, Arthur, kind and smart at the reception, always ready with a solution to fix every situation, and Leonardo, housekeeping member, positive and lovely person. Thanks, I'm loving it :)

This was such a bad experience I arrived at the hostel at 1am after a flight. A man was in my bed and it was dirty I rang the company and they came to clean the bed which was good. However he kept coming in and out of the bedroom so I got no sleep at all. He was not even meant to be at the hostel. I asked for a refund or some money back and they did nothing. As a solo traveler having travelled the east coast I would not stay here again or recommend this hostel.

A very comfortable one night stay in Townsville. Staff were friendly and helpful. We made use of the left luggage swimming pool and shuttle facilities but not the kitchen though that looked to be well used. Close to the centre and Castle Hill.

I haven't had much experience at all in backpackers but I was impressed with the Civic Guesthouse. The staff have mostly been very friendly, accomodating and helpful, and the general atmosphere really positive and safe which is awesome. They have a good cleaning routine so the place is in good condition and maintained really well. It's in a great location and has all the amenities/facilities you need. Noise management is handled really well with a nighttime quiet rule. One negative comment I will make is that there is not really a system at all for recyclable items. There is just one bin for recyclables such as drinks cans but aside from that all waste goes into the general bins/landfill and this is pretty soul-crushing since there are so many people coming and going and therefore so much waste disposed of in this way. It would be great to have an improved system for this to sort waste and educate people in the process to be aware of where they are getting rid of their waste. Otherwise, thank you Civic for a great backpacking experience!

I thought it was really good, it is in a good location a few mins walk from a woolworths, a mcdonalds and not too far from the sea front or the train station (15 mins walk) The whole place seemed to be nice and clean and the price is good. Staff were friendly. The only negative things I can think of are that there was no socket near the bed and a privacy curtain on the lower bunks would be good. Would recommend and would stay again.