Palmanova Suites by TRH

Escogimos el apartamento para dos, el hotel y las instalaciones muy bien. La ubicación es un poco mala respecto al aparcamiento.

Ресепшен. Наша Русская девочка. Добрая, красивая зовут Светлана. Поможет по любым вопросам умница

We stayed here as a group celebrating a 30th birthday, what an amazing time we had! Hotel is beautiful and clean, staff were friendly, pool was cold, but it was early april when we stayed. We were self catering, food was so cheap outside the hotel we ate out every day, we all had the best break and will definitely be back!

my friends and I (a group of four girls aged 19) stayed at this hotel for 5 nights for our girls holiday. on our arrival which was around 1am we was given our room key and we checked into our room. the room we was given looked nothing like the pictures and to get to the room you had to go round the back of the hotel down slim outdoor pathways which were dingy and dark, it was so creepy. there was boys lingering around them too which made it even weirder so glad we was all together. To get to the room there was also no lifts just flights of stairs so carrying the suitcases up there was wild as it was so far. the outside of our room was the view of the back of the hotel and had rubbish outside so wasn't what we had booked. to top it off at about 1:30am the aircon in our room was broken so it was boiling and we was all sweating. we went to reception to ask if someone could fix it but nobody came despite us going back and fourth to reception about 4 times through the scary corridor may I add. my friend had to go in full Karen mode about the air con as we was so tired and nobody was helping. they finally helped and ended up switching our rooms to a room which had aircon and also was the one that looked like the pictures online (which is the one we was told we was booked) I think we just got lucky there as if we didn't have the confidence to Karen the reception it would have been a rubbish time. Apart from that it was okay the room was clean and looked nice, the food was good but I am gluten free and it was hell trying to find out what contained gluten and what didn't . there wasn't any allergen signs on any of the food which made it difficult, the servers also didn't know either so it felt like such a hassle having to search for someone to tell me and I felt like a bother. the options for allergens were extremely limited and I only really ate salad or potato the whole time. the vibe of the hotel was okay I think you get what you sign up for going to Magaluf, the outside pool area was nice but unfortunately we was greeted by the worst group of boys during our stay who annoyed everyone at the pool by making comments about people and their bikinis extremely loud while they were just minding their business me included. they threw balls in the water with an aim to hit their targets and splash them which wasn't very slay of them. I was on the balcony with a friend after a day in the pool which was when our whole trip went downhill, the group of boys kept looking up and shouting for us to come down and making inappropriate comments, we laughed because what the hell, but didn't really engage back. one of my friends were in the shower the rest of us outside and we heard pounding at the door so hard the door nearly went in. the group of boys started shouting about what they was going to do when they got in which was scary. we stayed silent and wedges a chair against the door. they kept going and we thought they was going to come through the door. there was a w

Things were okay until I got raw chicken and a big fly in my food. The way the hotel handled this was awful, I did not get any compensation nor a sorry. I was met with rudeness from staff who talked back and did not want to discuss the matter. In addition our room did not get cleaned as often as it should (everyday), and the food in general was horrible. There is also NO vegetarian food what so ever, so my friends could only eat vegetables.

Stayed here for a hen weekend. Hotel is awful. Staff very rude ! Not helpful in the slightest , stayed for 3 nights and each night we were on phone to our jet2 rep complaining. First of all the ant festiation was vile. And before anyone says that's what happens on bottom floor , I want to say iv stayed on bottom floor in many destinations before and never had anything so extreme. Pulled the bed out in main area and a cockroach fell out. Bottle found at side of bed also. (Not cleaned) When we complained about amount of ants on our first night, the woman said " we don't have enough staff to help you right now and I'm too tired to help" We have video evidence of her yelling in a friend's face once she found out we complained of this.. For over £600 for 3nighs self catering , biggest waste of money spent. Very very disappointing as was there to celebrate. No cleaners to our door atall, 3 people in a room, 2 towels given and once we asked for a third we were asked " did you check properly" of course we did!!! They just didn't want to get up and help. I would return or recommend!!