Wuzhen Tong'an Inn

Hotel is near entrance, highly accessible, clean and friendly staff. Must stay inside the xizha hotel as really good experience.

Amazing tavern style hotel. It offers breakfast in a way that allows you to visit various shops and select the delicacies you want. This together with the entire town that’s built to make travellers feel transported back to ancient China. This kind of immersive style experience is truly unique!

Nice stay, near the entrance from tourist centre. Didnt manage to book zao cha ke, but hotel own breakfast is better

Thank you Zhangqian who helped answer all my questions!! So pleasant and sweet, thank you for not dismissing me with ‘you can find the information if you just scan our WeChat!’ The room provided was gorgeous and Wuzhen Tong’an inn is huge. It was really nice to wake up amidst the sounds of washing dishes over lapping water. Wonton shop opposite the room over the canal. The water canals do not smell, and air was crisp (until the day-visitors arrive and they mostly smoke). Love the mahjong rooms that stick out over the water. This inn is situated close to the entrance of Xizha (West Scenic Area) and we were so charmed we never made it to Dongzha (east area). If you need reentry to xizha within 24hrs, scan your face at the hotel reception before exiting xizha. Their in-house restaurant was delicious! Also would suggest a very early morning walk (30min before sunrise), come back for the hotel breakfast, then head out again for morning market (早茶客). There is a family mart about 100m away if you need anything in the middle of the night. Wuzhen xizha is made of 2 long parallel sides flanking the canal. The side where tongan inn is on is a straight path, so do stay on Tongan inn side if you prefer flat grounds and need to get somewhere further quickly. The opposite side has more bridges to climb but is very pretty and has more corners to explore. If you are with elderly, this side is not recommended because of the climbing. The bridges also do not have railings and are always congested once the night crowd arrives close to sunset. But amazingly nobody fell into the river as far as I noticed. The crowds are really insane at night. The best time to enjoy xizha are really reserved for hotel guests staying inside xizha from closing time to before opening time. Wuzhen was great thanks to our accomodation. Highly recommended.

It suppose to be a great stay as this is the most expensive hotel during my trip, but it was terrible that aircon is not supply during a 30 plus degree's weather. Several way was propose by the hotel to settle the aircon issue, the end were change to other building with no sunlight could get in but still not as comfortable as if we have aircon. Thanks to the hotel providing fans for our room but would appreciate we can be informed during check in, it will simplify us from changing the room. Hotel said is because changing the aircon system from hot air to cold air will take 2-3days but I don't understand why cold air is available in the lobby. Plus my hotel at Shanghai can change the cold air to hot air in a second.

Great scenic location, but cleaning was disappointing. Dusty surfaces and unclean bathroom. Perfect for views, but not for those who prioritize cleanliness. And no clear instructions about where and how to redeem our breakfast.... won't return for next stay