Mercure Dartford Brands Hatch Hotel & Spa

Wir haben hier übernachtet, da Brands Hatch gut erreichbar ist. In dieser Hinsicht eine Top-Bewertung, da die Rennstrecke nur einen kurzen Spaziergang vom Hotel entfernt ist. An der Rezeption des Hotels riecht es seltsam, wie nach feuchten Teppichen, und die Zimmer scheinen teilweise renoviert worden zu sein, sodass einige Elemente schön sind, während andere abgenutzt sind. Toller Wasserdruck in der Dusche. Das Bett war für mich viel zu hart, ebenso die Kissen, sodass ich nicht besonders gut geschlafen habe. Das Frühstück war gut, wir bezahlten es mit 12,50 £ pro Erwachsenem. Hoffentlich gibt es ein Wartungsprogramm, das das Gesamterlebnis des Hotels verbessert, da es das Potenzial hat, wirklich schön zu sein.

We were staying here for 2 nights because of its proximity to Brands Hatch circuit.  The room was very clean but very cold on arrival.  However, luckily, we discovered a heater in the wardrobe.  The dining experience was not good….the menu is very sparse and the service was very poor.  They only had one very sweet rose’ wine available and we had to go to the bar to buy it as we couldn’t locate anyone to serve us.  On Friday evening, they seemed to only have one waitress on duty and the hotel was full.  When the bill arrived, after perusing it, we discovered that they had added a service charge to it which we did not pay.  Whilst checking the bill later, we discovered that they had added an extra glass of wine to it, which we didn’t have.  This is not a cheap hotel but the restaurant/service does not match their aspirations.  We only stay here because of its location and would willingly stay elsewhere if there was a hotel available.

Hotel needs a bit of TLC, poor cupboards in gents spa changing rooms, rather dull/dark rooms, AC not very efficient, room was rather cold, and restaurant too cold, we needed a fan heater! Also during Sunday breakfast (busy) orange juice, bacon, hash browns and butter portions all had run out, the food was good but replenishment was slow. Service for Drinks at the bar was slow and the drinks rather expensive. There was a fault on the hot water meaning no hot water in the morning, but later it was back on and boiling hot! Finally the front desk service was good, friendly and helpful, despite one of the computers not working.