Mount Irvine Bay Resort

Within minutes from the airport, you arrive to be greeted by the therapeutic pond, lush green trees and the most pleasant staff. Check in was a breeze and we were helped to our room by a very pleasant gentleman who made sure to give us some background on the historic grounds the hotel lay on. The room was equipped with all the amenities you can expect to need and the wife sure loved the coffee station in our room. The hotel ground provided a great opportunity for sunset family walks under the decades old trees. My two year old surely got the better of us on these walks lol The large pool with poolside bar provided the true “vacation feel” and the scenic Mt Irvine private beach embraced you with its pristine white sands and crystal clear waters. All in all great experience and I’d definitely recommend it for all!

Where to start well firstly if you read our other reviews you will see we very rarely complain . So lets begin myself and my wife booked this resort through British airways and was advertised as a 4/5* hotel with rooms ranging from standard, superior and executive we opted for the superior as we wanted to treat ourselves after a horrendous year,they also stated swim up pool bar and other bars open at different times throughout the day so we thought this is the p!ace for us. We arrived during a thunder storm and were soaked and very tired no one can help the weather but a hand towel and a drink waiting would have been nice nothing but the receptionist giving us our room key and I forming us we could not use the pool for two days as they were having a wedding fair and if we wished to join in it would cost 200ttds each about 25quid each ...we were then taken to our room which was on the upper floors as my wife has mobility problems we booked a ground floor room as she could not manage the stairs( no lifts ) fair enough to them they found a ground floor room but it was standard bed dressing table and a wardrobe no walk in shower ,We did tell them we had booked and paid for a superior room. We then decide to have a bite to eat before bed we went to the restaurant were there was just one other couple ,we asked for the menu and were told they did not have one and the choices were either grilled chicken breast or catch of the day both served with potatoes and veg , I had the fish which was supposed to be king fish and my wife had chicken 1 beer and 2 bottles of water the fish was just okay nothing special and the chicken dish was inedible overcooked and tasteless and at a cost of 56 pounds . To tired to argue we went to bed the wedding fair went very well and we attended for free after a discussion with management. The problems really started on the Sunday when we went to the pool after breakfast enjoying the sun and relaxing reading by the pool .. It was now about 1130 am and we fancied a drink not alcohol just a coke or sprite or water anyway no bar staff so went to reception when stated someone would be with us shortly .A staff member turned up my wife being polite said good morning what's your name as you do when on holiday ..he was obviously not happy at being asked to work ...he snapped at my wife in a raised voice stated that names were irrelevant so what do you want.At this I told him to go away we wanted nothing from him and not to speak to my wife like that again.After this encounter we decided to go to the beach for the rest of the day so we went to Pigeon point excellent beach and services although you have to pay entrance fee and for the sunbeds and umbrellas after a great day we headed back to the hotel for a shower and change for evening meal . My wife went for a shower 1 st only to find that the water had been turned off on asking reception we were informed that they had to ration the water due to a problem with the local water compan