Renaissance Tlemcen Hotel

The people were kind , helpful and very kind and polite. I am definitely booking for my next visit and staying a week at least

Hôtel magnifique mais service à revoir. Aucun sèche cheveux alors que nous avions un mariage de réserver dans l’hôtel. Les fer à repasser étaient tous défectueux. La piscine est agréable. Le petit déjeuner est correct avec un large choix.

Honestly, we were insulted from the moment we entered. I’ve never been treated so poorly where we paid so much money to get a room. We were stranded one night and decided to book two rooms at the last minute. I put it on my credit card through *******. Upon checking in, we were grilled about the state of our relationship, which I understand is important if we were sharing a room, but our rooms were on opposite sides of the hotel on different floors. I was then taken to the back of reception to show my face under my niqab to prove that my credit card was my own. It was a very uncomfortable check in process. Also, the bellhop would not bring our suitcases to both rooms. Just one. So my partner had to carry his suitcases to his own room. We arrived late so we went to the buffet, it was good food. They asked us to pay cash, but we did not have it on us, so I asked if it could be charged to my credit card that was registered with the hotel. The woman’s attitude was rude and said yes, but we have to do it IMMEDIATELY And that we had to go downstairs to reception to charge my card. Fine. After a long awkward process, I signed the receipt and we decided to take a walk on the grounds of the hotel. After two minutes, a man came running up to us. Not walking. Running. Apparently they had asked me to sign the merchant copy. I’m not sure why this could not have waited until we returned in the hotel. But this was a big awkward emergency as well. Honestly, I felt disrespected. I understand there are rules and different customs. But an international hotel should be a little bit more aware. I was looking to have a wedding inTlemcen, it won’t be here. Service is 0/10.