Black Diamond Hotel

We stayed in a suite at The Black Diamond Hotel for 2 nights. The suite was wonderful, like a big apartment with a balcony over looking the city, we are on the 7th floor so the views are fabulous, the suite has sofas, hot tub and a lovely bathroom. The only downside is there is lots of strange clicking noises from the bedroom curtains / windows which woke me up a few times but the room and beds are very comfy. The gym is great, small but very clean, the spa was nice, although the pool and hot tub are very cold. But the steam and saunas are great. The location is perfect, close to everything, and the breakfast and other amenities are very good.

Unfortunately the the hotel did not care to make our stay safe and comfortable and it has been a huge disappointment, despite me reaching out to the manager who was not on site due to his or her mother being in the hospital. Nobody dealt with our complaint in any professional form, and nobody offered any partial refund either. The room I was given was advertised as 10 meters squared bigger than it actually was. My friends had booked the same room type at the same price and were given a far bigger room. When I brought this to the staff’s attention, they made excuses and did nothing about it. What a scam! Also, our car was taken by a staff member to be parked in a car park about 20 mins walk away from the hotel. We didn’t mind but needed to collect something we had left in the car later that night. When we got there, our car had been left unlocked the entire day. The staff member who accompanied us was surprised and apologized, however despite a formal complaint, no manager or supervisor reached out to us. The whole experience was awful and I would never stay there again. Furthermore, this hotel is not clearly marked on google maps and you will find yourself driving round and round in circles until you find some road signs.

I came here with my family few days ago and I can say is one of the nicest hotel I have been. Also the staff from reception and the waitress they are wery nice and helpful. Also they have amazing food and the best cocktails and the best jacuzzi and swimming pool for the children. I definitely recommend this place. Definitely when I will come back Albania I will come to the same hotel. Thank you a lot for your everything Black Diamond!

Sold me for 8 euros a beer at the bar. They said its normal here.. Tried to speak with the manager two times, she was beverte available. Constant fart amely at the room.. I'm not recommand this place.

hotel review me and my girlfriend stayed here for 3 nights. the hotel has a modern and good looking aesthetic while at a pretty central location. the receptionist was nice however we encountered some issues while staying. photos and details below: the good: - great central location - clean hotel and rooms - polite personal - breakfast was good, but you should go earlier, if you arrive one hour before closing you might not have options of food - really nice heating system, you could’ve set up different temperatures in the bathroom and in the room the bad: - the sink kept leaking even after an improvised fix by someone from the hotel the smell in the bathroom was sometimes canalish (room 602 in case the hotel wants to fix it) - the swimming pool was dirty from day 2 and they did not change the water - very noisy outside the hotel, no sound isolating windows - the cleaning lady took our soap every day, without replacing it (it was annoying to ask for a new one every time) - the king bed was actually a 2 normal beds united, you could easily fall between the mattresses overall a good experience but won’t come back due to the problems mentioned below. 3/5

I was looking for a modern hotel with a pool in a good location of Tirana for 3 nights for my family of 5 and found Black Diamond. Where do I begin, they helped with booking a car for 30 euro a day when other car rentals were saying 65 euro, the rooms were modern with good city views, the service was next level, the pool was a bonus for a quick dip during the hot days and the location was perfect for us. Parking is available which is important and the breakfast was probably the best we had during our 3 week stay in Albania which we stayed at 7 other hotels. I would definitely recommend to stay!