Hotel Okaan

The worst hotel of a 20-day trip between Guatemala and Mexico. We arrived in the evening and there was no electricity. The air conditioning didn't work. There was no staff available to help us, and no one did anything. The humidity stained the walls and courtains. The roofs were cracked, with plastic covering the holes. The pool loungers (only four in a 20-room hotel) had rotten wood. The windows didn't close, with rotten or broken wood frames. The pool was dirty, full of insects, and the edge was broken. The electrical appliances were dilapidated with a risk of electric shock. Even unsophisticated travelers like us had a hard time staying a night. No refund from the hotel. No response to our complaints. Total indifference and zero customer service. Better a cheap camping!

Likes The location is simply superb and truly feels like the heart of the Selva Yucateca. The property was clearly designed (and built) as a passion project with an incredible eye for detail and some seriously fun design quirks. Of particular note are the cenote-inspired pool area and the viewpoint, which enjoys incredible views over the top of the tree canopy - and although we couldn’t, we were told that when the trees are trimmed annually, it also provides views of The Temple of the Sun in Chichen-Itza. The waiting staff and the kitchen were excellent! The food was good quality and fairly priced. Thank you fellas for the efforts made! Dislikes Unfortunately it seems that a combination of lack of continued investment and possibly, lack of a strong general manager to guide current owners, the hotel and facilities are somewhat rough around the edges. Although clearly it would take a huge amount of investment to bring this stunning property to its former glory, smaller improvements such as replacing lightbulbs, fixing ceiling fans, repairing air-con units, replacing broken pontoons, and generally spending some time with the paint brush, would go a really long way to improving the guest experience. Despite the above, we feel that what we paid for our room already took these issues into account and felt quite fair. We would gladly pay double if the hotel was in a better state of repair.

Pretty awesome. Love the bungalow, cleanliness, friendliness of the staff, and an air conditioner working well. I residual enjoyed the jungle setting and all of the birds. This review isn't long enough blah blah blah blah blah blah blah. Done

Very dirty, pools unusable. Toilets have no water. Shower cold. Air condition does not work. No glass or cups in the room. Reception Takes Note of the Complaints, but they do nothing. Breakfast inadequate. No Black Tea. I'll be glad when we leave again.