Hacienda Chichen Resort and Yaxkin Spa

The staff are friendly, the SPA is good!

We were scheduled to stay at another hotel (through Trip.com) which ended up being closed down. Rather than simply refund our money, Trip.com was VERY helpful and offered to secure another place for us, at their own expense. SO, we ended up at Hacienda Chichen. I have no words for it. The most serene, other-worldly, back to nature, classy, historic place I think I have ever visited. Exquisite is the best word for it. The grounds, the rooms, the pool, the food; it was truly a SANCTUARY. If you want a place to completely restore your soul and sense, choose Hacienda Chichen. Nothing else compares.

Such an experience

最早據説是西班牙殖民者建的hacienda，有四百年歷史。主樓很漂亮，園子很大，古木參天。 接待的Adrian很nice，幫忙叫車，訂觀鳥、按摩，讓我們用一份洗衣服務洗了積累三天的衣服😄 説些重點： 1️⃣莊園到奇琴伊察的私路在疫情後就沒了，現在最近的是景區7號口，打車不到十分鐘 2️⃣不接受外帶食物；每頓都點菜，嘗試了各種本地食物，味道個人感覺不錯；早餐量對於男性感覺略少 3️⃣客房設施較老，空調聲音有點吵；另外就是沒有沐浴露有點怪 4️⃣瑪雅按摩體驗了確實很獨特；觀鳥最好選早起時段，87美元一小時略貴

Бассейн хороший, можно даже плавать. Очень понравилась атмосфера джунглей ночью, пение птиц и насекомых. Из минусов отмечу ресторан - очень базовая еда за приличные деньги. И пешком не дойти до пирамид, надо заказывать такси

酒店位於雨林自然保留區裏面，原先步行景區入口，現在maya鐵路和奇琴伊察入口重修，離酒店就遠了，需要打車。這裏自然很好，雨林很安靜，員工想要小費地友善。進出都要預約登記過。房間床都很舒服！

The setting is genuinely remarkable — colonial architecture wrapped in dense jungle gardens, with a beautiful pool and staff attentive enough to pull you aside and show you a nesting owl. That kind of place-specific magic is hard to manufacture. But the experience has real rough edges. The rooms feel dated relative to the price point, and the walls are thin enough that you'll know your neighbors intimately. More frustrating: several sources still describe direct access to the Chichen Itza archaeological zone, which no longer exists — worth knowing before you book. Small operational failures compounded this: taxis requested but not followed through on, and notices about outside food and drink posted with a tone that doesn't match a property at this price tier. The restaurant leans expensive, particularly for wine, which matters more here than it would in town given how far you are from alternatives. The birdwatching program looks excellent, but was booked for the time that worked for us. Book early or confirm availability on arrival. Thin walls, but rooms are spotlessly clean. If the grounds and atmosphere are your priority, you'll find them here. Come with adjusted expectations on the rest.

Adrian at the front desk was exceptionally helpful and friendly! He got us a guide for Chichen Itza the evening before spring equinox, and arranged an early breakfast on our departure day. The grounds are really lovely, next time we will book a bird watching guide!