The Somerset on Grace Bay

We booked a 2-bedroom Ocean room and were shocked and utterly disappointed to see our room. It was completely outdated and stains on furniture, old yucky blinds. The pull out couch mattress was horrible, too! A fridge in the second room was left open by maintenance and reeked of dirty socks and old wet laundry. We traveled as a family of 4 (2 kids 2 adults) plus brought our nanny. We traveled during peak spring break so of course no other rooms were available. We spent $13k for just the room, and, despite T&C being a pricey island in itself, I feel like anything would have been better than this place! The staff were so rude. No one cared to help or get to know you/your family. I felt I needed to apologize any time I had to ask the beach/pool employees a question because I felt like a burden interrupting their chats. They seem to cater to what must be timeshare or condo owners on property who are repeat guests. One positive was housekeeping staff - they were kind and did a good job. The pool restaurant/ food on property was a joke too. The breakfast items that were actually good all cost extra which we happily paid for. Tea was always cold too. The small pool was cold but at least we weren’t expecting a big pool from the pics. I give it two stars simply because of the beach. It was the dreamiest, clean beach with a lot of privacy and a lot of space to play. You never fight for lounge chairs because this hotel is so small. I have traveled the world staying at 5-star properties in many countries and have never felt so duped before. I was literally embarrassed for having booked this place. We made our reservation a short 2-months prior to our visit, so the island was already very booked up. I would have preferred the next door property for sure - we ate and shopped there multiple times and were blown away by its sophistication. I haven’t written a TripAdvisor review since 2016 just because life happened (married, kids, work, etc) but we travel a few times a year and I felt compelled to share our experience to hopefully save another busy working mama from the disaster of booking this place. Please DM me anytime for specific questions I can help with. Unrelated - the airport is also a hot mess!! We paid express for the express option which was $1k for our group and had we not it would have been way worse with no AC and a baby!

Beautiful Place, the beach top notch incredible pool excellent service if you want to relax this is the place to go! This was our third time there, highly recommend. Unit Welwyn D 3 Very nice and comfortable the best ocean beach view really beautiful set up

This was my second trip to Turks and Caicos (spent a week at Seven Stars last year) and I was looking for a smaller boutique resort with the same amenities and beautiful facilities, and Somerset did not disappoint. I stayed in a beautiful, spacious and well appointed 1 bedroom with a loft. My biggest complaint was the long walk to the beach and restaurants/amenities with Seven Stars last year-thus the reason I chose Somerset this year- it is such a great size- wonderful privacy, get just a short jaunt to the beach, spa, pool and restaurants. The staff was extremely courteous and welcoming, with first class service on the beach (even a complimentary gelato each day!). Plenty of activities for all ages at the beach and pool, themed activities at night, and a delicious pool and beach menu. The neighboring hotels are conveniently located for other dining options as well. I was able to drink and dine on property, had a relaxing spa treatment, floated in the ocean, relaxed on the beach (plenty of chairs and umbrellas unlike other resorts), paddle boarded and took a trip in a Hobie Cat! I was able to view a larger 3 bedroom unit before I left so I can plan my next trip to Somerset with the entire family! If you are looking for white sand, clear blue water, a stunning resort and clean/modern accommodations- this is a winner.