Gastnutzer
20. November 2024
I chose Babohi Qwabi Private Game Reserve for a 4-night stay to celebrate my partner's birthday and our anniversary, sharing these special plans well in advance. Sadly, the experience didn’t reflect the high standards advertised. Unprepared Check-in: We arrived expecting a seamless process, but had to chase down basic information. Despite receiving a voucher, no one provided clarity about how our stay would proceed. Room Upgrade Complications: We requested an upgrade upon arrival and were promised a move to a premium room for two nights starting the 3rd night. However, on the anniversary night, we were told the policy allowed only one night. The room we moved to was disappointing: Lacked basic amenities. Was dirty and poorly prepared. The air conditioning rattled, disrupting our rest. The pool was unclean, adding to the frustration. Poorly Managed Birthday Celebration: The birthday surprise was underwhelming. The cake was stale, and housekeeping revealed they were informed of the occasion too late to prepare adequately. This was especially disheartening, given Babohi’s reputation for attention to detail. Final Thoughts: While the location holds great promise, these management failures significantly affected what should have been a memorable occasion. It’s disappointing to feel that the value of this stay did not match the investment, and I hope Babohi can learn from this experience to better honor guest expectations for such special occasions.
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