Hotels mit Transferservice in Texarkana

SO just a follow up to information below. I just reached out to follow up with a manager and was told there is NOTHING AT ALL that can be done for me. She said who did you tell about your stay when you were there. I said it is obvious that when I called down there for linens that alone was a concern. I also mentioned when I arrived I asked about upgrading to a double bed suite and was told they were actually sold out of rooms, and she said she would have switched me out with a another occupant. This is beyond me atp. I reserved my room for 6/9-6/10 due to my family and I having to come down to bury my mother. When I arrived to check in everything seem good, so I checked in and went up to take my bags upstairs. Immediately we left to my sisters hotel across the freeway where we cooked and had family time. Which I totally regret I didn’t get a room there. Anyway when we returned back to our hotel as were getting to lay the kids down I noticed a stain on the sofa bed along with some other type of particles on the bed as well as stains on the pillows that they have in the bags, so I called down to the hotel front desk requesting new bedsheets, pillows and the rep said “ok I don’t know if we have anymore linens but I’ll check and call you back and someone needs to come get it”. 10 mins later she calls back and says I have a blanket so I sent my daughter to go get it. Mind you it is 12a. Ok whatever, I need some rest so I lay down so I can get my mind together for my mom’s burial and around 2a my husband who is paraplegic wakes me up and complains that he is hot. I noticed it to after I felt my neck was covered in sweat so I get up to turn the air down which was already on 70. Turned it down to 66 and it started to feel a lil better. 9am someone is beating on the door, I get up to answer it, it’s room service asking if we need room services. Thats awesome that they take the initiative but I will be completely checked out in just 2 hours, now I’m up so I get up to wash my face and brush my teeth and noticed the sink was draining really slow so I’m looking at toothpaste and saliva. When leaving I thought the hotel rep would ask how was my stay but she didn’t even bother, she said would you like a receipt, I said yes, she printed it and said have good day. I was pretty upset about this and was going to do a review right then and there but I said maybe due to the circumstances I’m a bit on the edge so I’ll wait and call and speak with someone Tuesday. I did that and was offered points on my honors account. No I think not. I chose Hilton so I could have a comfortable stay, I particularly chose this Hilton because of the reviews, and location. I was told someone from the Hilton’s management team would follow up with me in 3 days. Granted it hasn’t been a full 3 days but I would think my concerns would matter and I would hear back from someone sooner then the 3days considering my situation.

Die Lobby war voller Gäste über 3 Stunden, versuchte, mit nur 1 auf dem Frontdesk zu Check-in, schien, als hätten einige Gäste Online-Reservierungen gebucht und es war nach 1 Stunde nicht im System. Danke, hatte ich Zimmerschlüssel, aber der Zimmerkartenleser funktionierte nicht. Dann entdeckte es, dass es für Zimmer neben der Tür funktionierte. Nach der Erläuterung an das Frontdesk, hatte ich ein völlig anderes Zimmer. Die AC scheint nicht groß zu arbeiten, aber war genug, um zu schlafen. Das Frühstück war sehr schwach Kaffee und ein Paket von Frühstücksküchen. Ist das, was sie heute als Contenital nennen? Das Hotel ist von Krank Hospitality betrieben. Sicherlich laufen sie mehr, hoffentlich werden sie das Frühstück verbessern.

Ich reise 20 Tage im Monat und es ist sehr selten, Manager zu treffen, die wirklich um die Gäste gut zu kümmern. Kimberly Goss ist ein in einer Million. Sie stellte sich sicher, dass ich ein Zimmer hatte, als ich früh checkte. Ich war um Mitternacht auf dem Weg und sie bot mir einen Kaffee zu essen. Ich werde immer aufgrund der hervorragenden Kundenservice hier bleiben.