Mollymook Ocean View Motel Reward Long Stays - over 18's Only

The owner is amiable and offers good hospitality to visitors.

DO NOT STAY HERE IF YOU VALUE YOUR MONEY I am utterly shocked at how rude and unprofessional these owners are. Upon check in the receptionist “needed” to take a photo of my license/write down ALL the details of it, which I was uncomfortable with, the lady at reception went off unnecessarily claiming the “police required it” and that “we wont be staying in any other motels again because it is a requirement everywhere”. I have stayed in countless motels around Australia and I can assure you that no where else have they insisted that they record all details on my licence. I searched online and through the guest book and all I found was that guests must ‘present’ id upon request which I happily complied with, no where does it say they need to record the details on my id. After her and (im assuming) her husband verbally abused us I asked for a refund (of $400) which she refused to give us. After the two of them showed us our room and condescendingly explained how the door locked I smelt the stench of alcohol on the male owners breath. While unpacking our car we spoke to the guests staying above us who had also had a terrible experience while checking in. The guest book in the room was full of outdated information such as a complimentary wifi password that didn’t work on any available networks, and an extensive list of rules that I have never seen at another motel, INCLUDING taking your OWN rubbish out of the room, which I refuse to do when I am paying $200 per night. The sheets are polyester which make for an incredibly uncomfortable sleep. The owners refuse refunds regardless of the amount of notice you give. Opening hours are between 3-6pm, so if you have to checkin late you will pay a $75 call out fee even though the owners live on site. The owners responses to negative comments are honestly hilarious and just show how obnoxious and immature they are, and I am interested to see how they twist my story to make me sound like a bad guest. I am very disappointed that I have wasted so much money on this terrible motel, Mollymook has so many better accommodation options and I would recommend staying anywhere else!