Maria Isabel
8. August 2023
This was supposed to be a stay of 4 stars, this hotel does not deserve the category.
I have been in different hotels of different rating and even for a hotel that was deficient compared with others of 4 stars, they didn't even met successfully with the services they provided.
Pros:
-The hotel is at a good location as it is close to museums, the catedral and local market.
Cons:
-Cleaning: the overall cleaning sensation is not good, the air filters feel as they have not received maintenance, the air extractor from the bathroom was clearly dirty. The room was cleaned only from where it could easly be seen, but hair and other things were found in corners.
- Maintenance service: The service for the bathroom was weird, they take your towels and not give you a new ones until late afternoon or early night.
- Laundry service: they take your clothes and don't deliver them to your room, not even telling you that you should go to the front desk for them in advance, I was only told about this after calling front desk as I didn't see my belongnings.
- Maid: the service to the cleaning of the room was weird, one day we went out to breakfast, came by 9:30am, our bed was completely naked with the sheets all over the other bed, nothing weird as we thought that it was part of the usual service that maybe was still to be completed, we left. We came back at 11:40am and the sheet beds and bed condition didn't change nor the bathroom was cleaned.
I don't recommend it.
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