AC Hotel Phoenix Tempe/Downtown

Location and cleanness - super. Services: the door to the bathroom was very tough, so tough that we did not manage to close it. Asked for help, engineer fixed something and it was a bit better, but still very hard to open and close. We asked for daily housekeeping, but it was not done. We were forced to ask new towels urgently (need to take a shower fast to catch the next event). Breakfast is average. It feels like everything except special menu is cooked somewhere and brought to the hotel - does not taste fully fresh. I have prepaid breakfast, but was charged for one (we stayed 2 nights). Now I am dealing with hotel to cancel this charge. Very noisy fromplanes taking off and landing in Phoenix Sky Harbor. As for amenities. They give you a pouch of lavender every evening and aromatic salt for shower - very nice. Parking. When I booked it was stated $18 (+tax). In reality, it was $20+tax. Honestly, for Marriott and 4 stars, this stay was in overall quite disappointing. I hope I will manage to fix my extra charges, but will think twice whether to book this hotel again.

I stayed at a hotel yesterday where the water supply was shut off from 10 PM to 6 AM. They never informed me during check-in. It wasn’t until midnight when I tried to shower that I discovered there was no water. When I called the front desk, they claimed they had “sent an email notification” and “placed a notice on the counter.” However: 1. The staff didn’t mention a single word about this during my afternoon check-in 2. The paper notice was extremely inconspicuous - A4 small print, no color highlights, and completely unnoticeable 3. The water didn’t actually resume at 6 AM as promised - I kept checking until 6:50 AM but there was still no water 4. This directly impacted my 7.30 AM meeting as I had no time to take a shower, even brush teeth! 5. The hotel’s passive notification method (hidden notice + uncommunicated email) constitutes negligent service!

酒店挺不錯的，有健身房和樓頂泳池，體驗了下人也不多，房間面積還行，衞生狀況不錯，早餐挺豐富的，口味也不錯

房間還不錯，不大不小。樓頂有泳池和小健身房，樓下大廳修的挺漂亮的，早餐沒試過。ac在國內完全沒見到過，在美國感覺算萬豪系列裏的小精品酒店，除了行政酒廊，啥都有，對標希爾頓逸林，標準四星。

The room was not cleaned well, the staff was very polite and helpful. If it wasn’t for the condition of the room, I may have stayed again…

Looks nice but rooms are not comfortable, linen is old and worn, mattress is subpar, high pitched constant sound from the AC unit, made the stay almost unbearable.

Room was a good size. Staff was friendly. Did not like the bed, just not comfortable for me and my wife. The toilet seat was square and just awkward and the flush didn't work every time. Parking was across the street but was fine. House keeping came through and remade the bed without changing sheets. Replaced the towels but only left 1 face/wash cloth. There is more to say, but let's just say we will be staying somewhere else next visit.

Whether you’re spending time in Tempe or want to be close to the freeway to hit other parts of town, this hotel is in an excellent location. It is clean, well decorated, and modern. Nice amenities, comfortable bed and spacious shower. The parking garage is a very short walk and is not free. My room had a bit of a funky odor, but nothing significant. I would definitely stay at this hotel again!

Loved everything about this hotel with no complaints! The rooms were amazing and very clean. The staff was so friendly, especially everyone at front desk. The location is also so perfect with so much to do near by. I would definitely recommend this hotel!!