Gastnutzer
1. Juli 2024
The worst hotel I have stayed in in recent years. I ordered vouchers in the sale but the reservations department does not know how to manage their offers, neither does the reception at the hotel. It is not possible to contact the reception either from the rooms or from the entrance to the hotel, they simply do not answer. The rooms and the entire hotel are dirty. The lobby is full of mosquitoes. The reception is extremely busy with guests who complain non-stop about air conditioners or TVs that don't work. Lack of towels. Mini bars are empty and for those who have groceries in them, they are not refrigerated. Bad breakfast (we were not served part of the meal because there was no room on the table). Worst housekeeping. Towels are not changed, the room is not cleaned, and if so, at irregular hours. We happened to have dirt in the basement, they didn't clean it, they just covered it with the blanket. It is enough to see the 2 attached photos of our room to understand how bad the hotel is.
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