Tucan Suites Tarapoto - Hotel Asociado Casa Andina

Great oase in Tarapoto. A bit outside the noisy centre of town giving it a more quiet location. Lovely hotel with large rooms / mini apartments with small kitchen. Balcony overlooking the pool area and the street (in our case. The pool has a fine size and the area has both sun beds and chairs/tables. Bar/restaurant serves to the area. We had a nice dinner at the hotel. Good food and a nice selection (and big portions). All in all a great experience we would use again.

We had a very bad experience at this hotel Now I explain why? We booked this hotel for 4 nights on our visit to Tarapoto. 1) The insistence we had was at breakfast on the second day, this day we left very early for our tour and we went down to the restaurant at 6:55 am and we saw that breakfast was ready, so we decided to serve ourselves and suddenly we were told Mr. Cara Arce who was the waiter approached, this man with a very arrogant attitude began to tell us that we could not have breakfast, since it was not yet 7 am, but there were only 2 minutes left until 7 am but according to the man You had to drink at 7 am, well he practically forbade us and with some foul words. this day was my wife’s birthday so we wanted to start our day with good energy, this attitude from this employee practically ruined our day since we were never able to have breakfast. 3) We sent an email to the administrator explaining the problem so we could have a meeting to clarify this incident. Which we never got a response from them. (Until now we are still waiting for her email after months) 4) The next day, due to our insistence, we were able to meet with the Administrator, where we explained in detail, at first she treated us kindly, but when i told her that she would have to return the amount for that breakfast, she became aggressively ready. to confront us personally with the worker who who called him and the worker even threatened us and the administrator told us that he will not give us anything back 5) We are really disgusted by the attitude of the workers at this hotel, me and my husband think they have no idea about customer service, since one cannot face the staff with the customer. This company that is partners with Casa Andina should train their staff. We, who always travel to many countries around the world, have never had these types of experiences.

Great hotel its so calm and hygiene looby area rooftop, pool ,rooms everything was very clean and attractive . Anybody can go with there family friends relatives youbwil feel there very calm and relax

Mantiene su calidad a pesar del cambio de operador Hotel con mucha historia a cuestas , en esta oportunidad reservamos la suite para 5 personas excelente distribución, el sofá cama bueno y el tener dos baños completos hace que sea muy placentera la estancia La atención en counter y de todo su personal muy buena, todos saludan y están atentos a cualquier requerimiento El desayuno buffet muy bueno a pesar, en alta ocupación las mesas disponibles resultan insuficientes, pero las mesas calientes, pan, quesos, frutas de estación, jugos y huevos a pedido son muy buenos La habitación muy cómoda, la ropa de cama y toallas impecables, la limpieza y mantenimiento excelentes El from desk muy ágil, entregan los detalles de los consumos en tiempo y forma

No había disponibilidad de vehículos para llevarnos al hotel desde el aeropuerto ni para llevarnos al aeropuerto el día de salida. Tampoco había disponibilidad de toallas de piscina, al parecer los huéspedes rebasaban la capacidad del hotel. Faltaban mayólicas de la piscina.

Habitación amplia y cómoda, el personal muy amable, dispuesto a buscar lo que el huésped necesita. Me brindaron el servicio de recojo/salida del/al aeropuerto sin costo. La cálida de la comida en el restaurante del hotel es muy buena, podría mejorar el tiempo de preparación solamente. La piscina necesita algunas reparaciones en la mayolica.