Tucan Suites Tarapoto - Hotel Asociado Casa Andina

Great oase in Tarapoto. A bit outside the noisy centre of town giving it a more quiet location. Lovely hotel with large rooms / mini apartments with small kitchen. Balcony overlooking the pool area and the street (in our case. The pool has a fine size and the area has both sun beds and chairs/tables. Bar/restaurant serves to the area. We had a nice dinner at the hotel. Good food and a nice selection (and big portions). All in all a great experience we would use again.

We had a very bad experience at this hotel Now I explain why? We booked this hotel for 4 nights on our visit to Tarapoto. 1) The insistence we had was at breakfast on the second day, this day we left very early for our tour and we went down to the restaurant at 6:55 am and we saw that breakfast was ready, so we decided to serve ourselves and suddenly we were told Mr. Cara Arce who was the waiter approached, this man with a very arrogant attitude began to tell us that we could not have breakfast, since it was not yet 7 am, but there were only 2 minutes left until 7 am but according to the man You had to drink at 7 am, well he practically forbade us and with some foul words. this day was my wife’s birthday so we wanted to start our day with good energy, this attitude from this employee practically ruined our day since we were never able to have breakfast. 3) We sent an email to the administrator explaining the problem so we could have a meeting to clarify this incident. Which we never got a response from them. (Until now we are still waiting for her email after months) 4) The next day, due to our insistence, we were able to meet with the Administrator, where we explained in detail, at first she treated us kindly, but when i told her that she would have to return the amount for that breakfast, she became aggressively ready. to confront us personally with the worker who who called him and the worker even threatened us and the administrator told us that he will not give us anything back 5) We are really disgusted by the attitude of the workers at this hotel, me and my husband think they have no idea about customer service, since one cannot face the staff with the customer. This company that is partners with Casa Andina should train their staff. We, who always travel to many countries around the world, have never had these types of experiences.

A bit too pricey and noisy, loud music with cheap speacker going all day, if resting is what you look for I would think twice, rooms face the pool so noise is constant, Had to call front desk and insist to have some people in the pool at 11pm stop making noise. Staff very friendly and food is very good.

Spent a total of 4 nights here before and after my sister and I attended a retreat. The best thing about our stay was the service we received. Staff were so friendly, helpful and obliging. Also very patient with us not being able to speak Spanish. The restaurant menu was not overly vegetarian friendly, however, they went above and beyond to cater to our needs, allowed us to order a little bit creatively and were so helpful. The rooms were clean and comfortable. Our last night stay we had no hot water that night or early in the morning before our flight out due to a burst water pipe, but that was an unforeseen circumstance that couldn’t have been helped. Excellent choice if you are in Tarapoto.

Great hotel its so calm and hygiene looby area rooftop, pool ,rooms everything was very clean and attractive . Anybody can go with there family friends relatives youbwil feel there very calm and relax

Shower was not that clean. Water pressure on the shower head was very weak. No wifi signal in room. Had to go to corner of balcony to get signal. Asked to change rooms but the only other room smelled like smoke.

False advertising, neglected facilities, lack of cleanliness in the room and bedding in poor hygienic conditions. awful experience.

Friendly staff. Food was excellent.

Habitación amplia y cómoda, el personal muy amable, dispuesto a buscar lo que el huésped necesita. Me brindaron el servicio de recojo/salida del/al aeropuerto sin costo. La cálida de la comida en el restaurante del hotel es muy buena, podría mejorar el tiempo de preparación solamente. La piscina necesita algunas reparaciones en la mayolica.