Hilton Guam Resort & Spa Bewertungen

Antwort der Unterkunft: Håfa Adai Priscilla,Thank you for your wonderful review and perfect rating. We’re happy to hear that you enjoyed your stay, found your room clean, and appreciated the friendly and accommodating service from our team. It’s good to know that our breakfast added to your experience.We look forward to welcoming you back for another comfortable and memorable visit with beautiful ocean views.Thank you and Si Yu’os Ma’åse,Hilton Guam Resort & Spa Team

Antwort der Unterkunft: Håfa Adai Guest User,Thank you for taking the time to share such detailed feedback. We are truly sorry to hear how disappointing and frustrating your stay was, especially during what should have been a restful year-end holiday. The concerns you raised regarding the room condition, garden view expectations, odor, and repeated delays and confusion around the room move are very serious and do not reflect the experience we aim to provide.We are also concerned about your experience with the front desk service and the communication challenges you described. Your comments have been escalated to our senior management team, including front office and housekeeping leadership, for immediate review and corrective action. We take feedback regarding staff conduct and guest communication very seriously.We sincerely regret that your vacation was negatively impacted and that we were unable to turn your experience around during your stay. Thank you for bringing these matters to our attention, as they help us identify critical areas where improvement is needed.Thank you and Si Yu’os Ma’åse,Hilton Guam Resort & Spa Team

Antwort der Unterkunft: Håfa Adai Guest User,Thank you so much for your wonderful review and perfect rating. We’re happy to hear that your Guam trip was such a memorable one and that our resort played a part in making it special. We're happy to know you enjoyed snorkeling at the beachfront, the vibrant coral reefs and tropical fish at Ypao Beach, the pools, and our breakfast offerings.We also truly appreciate you sharing your photos. Thank you for capturing and sharing those special moments, they beautifully reflect the experiences we hope our guests enjoy during their stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back for another amazing Guam getaway.Thank you and Si Yu’os Ma’åse,Hilton Guam Resort & Spa Team

Antwort der Unterkunft: Håfa Adai Guest,Thank you for sharing your feedback with us. We’re happy to hear that you found our team friendly and enjoyable to interact with, and that the cleanliness of your room met your expectations. We’re also glad the pool towels and convenience of our facilities helped make your stay more relaxing.We appreciate your comments and hope to welcome you back for an even more enjoyable visit.Thank you and Si Yu’os Ma’åse,Hilton Guam Resort & Spa Team

Antwort der Unterkunft: Håfa Adai 쩡이이,Thank you for your perfect rating and for sharing such kind feedback. We’re happy to hear that you enjoyed the peaceful location and that your room provided the comfort and relaxation you were looking for.Your photos are great! They beautifully capture the ocean view and atmosphere of your stay. We truly appreciate you sharing them with us and with future travelers.We look forward to welcoming you back for another restful and memorable visit.Thank you and Si Yu’os Ma’åse,Hilton Guam Resort & Spa Team

Antwort der Unterkunft: Håfa Adai kilho1995,Thank you for your wonderful review and perfect rating. We’re delighted to know that our friendly Team Members, comfortable rooms, and breakfast buffet made your stay so enjoyable. It’s also great to hear you found the location convenient for exploring and that you felt welcome from the moment you arrived.We look forward to welcoming you back for another satisfying and memorable stay.Thank you and Si Yu’os Ma’åse,Hilton Guam Resort & Spa Team

Antwort der Unterkunft: Håfa Adai Guest User,Thank you for taking the time to share your experience with us. We appreciate your candid feedback and understand how comparisons with other properties and year-end pricing may have influenced your overall impression. While we regret that the room condition and breakfast did not fully meet your expectations, we’re pleased to hear that our team members, especially at the front desk, made a positive impression with their friendliness and service.Your comments have been shared with our management team as we continue to review ways to enhance our guest experience. We truly appreciate your stay with us and hope to have the opportunity to welcome you back for a more enjoyable visit in the future.Thank you and Si Yu’os Ma’åse,Hilton Guam Resort & Spa Team

Antwort der Unterkunft: Håfa Adai Guest User,Thank you for taking the time to share your detailed feedback. We appreciate your comments about the beautiful ocean view overlooking Two Lovers Point, which you highlighted as a memorable part of your stay.We’re sorry to hear that the pool facilities, breakfast buffet, and overall condition of the hotel did not meet your expectations. Your feedback regarding the scale of the pools, dining experience, noise levels in the evening, and the aging of the property has been shared with our management and food and beverage teams for review. We understand how these elements can significantly impact a guest’s overall experience.We appreciate your honest perspective and thank you for sharing both the positives and the areas where you felt improvement is needed. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.Thank you and Si Yu’os Ma’åse,Hilton Guam Resort & Spa Team

Antwort der Unterkunft: Håfa Adai 케렌,Thank you for your perfect rating and kind words. We’re happy to hear you enjoyed the convenience of exploring Guam, the beauty of Ypao Beach, and the parks nearby. We’re especially glad you had a wonderful dining experience at Roy’s Restaurant—our culinary team will be so pleased to know their course menu made your stay even more memorable. Nice photo!We look forward to welcoming you back for more great meals, island adventures, and warm hospitality.Thank you and Si Yu’os Ma’åse,Hilton Guam Resort & Spa Team