Acantilados

They will trick you; I made two reservations one through ******* and a second one through booking and Acantilados cancelled both stating that the credit cards did not get through, then Acantilados sent me a link to pay the reservations directly with them at higher prices. when I got to the hotel they had a different room for every night. I would not give them a dollar again. They are dishonest business.

This place has exelect staff this was our 3rd time being there but they should update tge showers n do something with the outsude smell by the oitsude bathroon area

It was atrocious. We were here for a family wedding. Wedding coordinator for guest staying at property horrible. Booking was not done correctly. Waited long in the very hot humid lobby.Double charge of room rate.

The Hotel is great, wonderful location and view is amazing !! I think the hotel needs to training the front desk people a little be more!! to be friendly and say No in a good way. Restaurant was ok, breakfast was decent.

Overall the stay was great. Our only complaint is construction at the resort every day led to lots of noise

I felt like this hotel was trying very hard to be a resort, but not offering the perks of a resort necessarily for the exception of free breakfast, which was also limited so anything extra would be extra so. We are very strict. They also made us feel very uncomfortable because they had no outside food rule so you have to either buy from their hotel or eat outside and only eat there and not bring any leftovers back in addition to that we also felt that they left English speaking skills For us. We spoke Spanish, but we saw many others struggle to communicate with the staff. The staff could also stare at us uncomfortably every time we had a bag with souvenirs and gift that we were trying to bring back home or any medication because we fell under the weather, but they didn’t offer any medication in the hotel. For the exception of two servers and one housekeeping staff, everyone else was incompetent and made it seem like we were just a burden. I feel like for the amount of money that we paid to stay at this place and we stayed for more than one night. We were actually there quite a few nights. We felt that we were treated poorly. We also felt like there would be more of a scene that would be enjoyable besides the beautiful scenery, but it was pretty dead. If you are not into having a good time and are more in that retired era and just want a nice view this is the perfect place for you but if you wanna have fun, I would try somewhere else.