Gastnutzer
6. August 2023
We wanted to find a 5- or 4-star hotel for our stay. From *********** we found Adoryal Hotell, 4-star hotel close to the harbor. It looked good in the pictures and had good reviews and their breakfast had good reviews too. We were really looking forward to this trip. At first we couldn't find the entrance and had to go through Sadamarket. (Eventually we found the real entrance from the other end of the building.) We had four different rooms, (one standard one, two double bed rooms, and one deluxe one). The only difference between the double bed room and the deluxe room was a small private terrace and water kettle. One of the rooms had dirty bedsheets, most of them had dirty showers, some glasses in the rooms had stains in them. There were no amenities other than a hairdryer and shower cap, and only offered toiletry was handsoap. We went out to spend the night, and asked the receptionist to call us a taxi. We got two shady unmarked cars where you could only pay with cash. After that we only used Taxi Tallink we ordered ourselves using Taxilink app. Later in the evening we went to the hotel reception and asked for 7 champagne glasses. They told us they don't have many, but asked us to follow and see if they have some. They found a bucket where there were 6 champagne glasses, and they found one that was slightly different. Well, if that's all they have, sure, we'll take it. They told us to rinse the glasses with water and they should be good to go. When we looked at the glasses we saw that they were all dirty and used with fingerprints and lip stick on them. We told them that rinsing them with just water isn't good enough, we wanted clean glasses. What was their reply? They handed us a sponge and dish soap and told us to clean them in our room. We refused and ended up drinking champagne from normal water glasses we found from our rooms. (First time experience!) The breakfast was poor and bad. Cheese and ham and omelette and toast bread with coffee or tea and warm orange juice and water. We had to be careful when choosing a cup or a glass for ourselves, because many of them were dirty with stains on them. This wasn't the experience we were looking for. This wasn't the experience we paid for. We expected to have a nice stay in a nice 4-star hotel. This place is barely a 2-star place (we've had better stays and service in many 2-star and even 1-star places)
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