Santhiya Phuket Natai Resort & Spa

If you’ve heard about Thai hospitality and the famous smile — this hotel is NOT the place for it. The staff are inattentive and poorly trained. They can’t handle bookings on their own and constantly call the manager to confirm every step. For the first time, we encountered a hotel where, despite booking for 2 adults + 1 child, they still charged extra for the kid. We requested a baby crib but it was never delivered. Most of the hotel is built from wood. During our stay, workers were all over the property sanding down old dark layers of wood — not sure how safe that was. The villas have bathtubs, but they were dirty inside. Towels were stuffed in room corners to absorb water because the ceiling leaks when it rains. There are a lot of ants in the hotel. Breakfast was a major letdown. Juices tasted and smelled like cheap chemicals. Croissants were made from some odd, non-layered dough. Due to humidity, most of the food was sticky and soggy. • Spacious villa for a relatively reasonable price. • To reach the beach, you just need to cross the road. • Very large and comfortable bed. • Gym with fairly new equipment.

房間都很好，很乾凈。衹不過酒店其實不在布吉上，在島外一個渺無人煙的地方，前不着村後不着店，攜程網站有一定的誤導宣傳。我本身提前定好的接機島內司機硬是沒來，因為順這個地方不在島上，幾乎沒人送，送機價格離譜，附近也沒有什麼娛樂項目跟交通設施，隨便叫個車，最便宜都400多去市區也就7.8分鐘的路程。所以各位一定要擦亮眼睛！！！！！！！！ 環境的確很好，服務也不錯，有一對一管家真的很棒，而且隨處可見的東南亞元素！小屋裡白天的採光運用了琉璃玻璃，特別好！

如果你喜歡蟑螂和糟糕的服務，Santhiya將是你的不二選擇。五星級度假村，房間無門鎖，衹能把入户落地窗簡單的鎖上，很不安全，樓下的大門更是一推就開。房間內因為木質傢俱很多有陰黴味，泳池水不知道多久沒換！房間內有蟑螂🪳🪳🪳，很多，半夜在你睡着的時候會聽到蟑螂窸窸窣窣的爬和窗外詭異的鳥叫，五星級酒店前台不是24小時的，半夜你有任何需要，哪怕是因為房間根本沒有鎖而導致的安全緊急情況，迎接你的都會是明早再説哦🤪周邊的設施不用多説，最近的便利店距離三公里，打車350泰銖去最近的便利店。十分不建議入住該酒店！不建議！

非常適合躺平的酒店，服務完美，spa很放鬆值得一試。 有一點不方便的是房間與餐廳和私人海灘🏝️隔了一條馬路，另外健身房的空調也不太充足。 酒店餐廳我們都認為西餐比泰餐好吃😊

It’s the fascinating hotel with very kindly and helpful service. We are very happy to be in it