Matsunoi

The quality of meals are not good as compared with many other historic Japanese Onsen Hotels we have stayed. Location not good and no other facilities except with very small onsen for females and males and its ‘ Open Onsen ‘ both do not have good view plus one message chair for the ‘ back ‘ and one message chair for the ‘ feet ‘ but both machines are outdated! Rooms and Onsens are not well managed as you can see from the pictures. Do not know why it received such a good rating review at the Trip.com as our experience are terribly poor - 1) l booked 2 rooms ( for 5 adults ) at this hotel in September 2023 for my friends and my family. In Oct 2023 we requested 5 adults to eat together at the same table, it took Trip. com more than 7 days to have Trip. com to advise me the hotel will arrange. Between Nov 28, 2023 and Dec 2, 2023 l emailed this hotel 3 times to provide necessary Bus Timetable to Shin Hotaka Ropeway as well as travelling back to Tayayama Bus Center, they never answered. So l had to assist Trip.com Team to refer our request to its Agent but it always took 48 hours to receive Information. Worst experience we have. Therefore do not understand Why it receive such a good rating from the Trip.com website ?

それほど広い訳では無いけど、宿の大きさにあった木の浴槽のお風呂は渋くて、温泉を堪能できます。玄関入ったロビーは広く落着ける雰囲気があり、受付や清算なども座ってゆっくりと手続きできる旅館は、子供連れや高齢者に限らず、やさしい対応です。ずんぐりした形が特徴のクラフトビールもあり、量も多すぎることなく落着いて食事ができるのも良いです。朝食の時間が遅いことからも、観光で急ぐよりも滞在型の旅行に向いた旅館です。