Wanosato

環境很好 但設施比想象中的要老舊一些

氛圍絕了!森林小屋，此行最驚喜酒店!晚餐非常好吃!

This is an exceptional ryokan dedicated to tradition even by the standards of a traditional ryokan. We stayed there this past April. A felllow guest who was spending six weeks travelling the country in luxury kept on using the word "authentic": a word I avoid. I can't think of a better one. The staff is attentive, and as they often cater to western tourists, are very patient. The food is excellent . We planned much of our itenrary around Wanosato and continued south on the scenic railway - I'm glad we did.

For the high price we paid for a private bungalow suite, we expected a little more from this Ryokan. The room was spacious and beautiful and there was attention to detail with traditional kimonos and a personal coffee machine, yet the room was full of cobwebs, in fact if you are arachnophobic like me you will have trouble staying here because there are spiders, cobwebs and spider eggs everywhere. I understand this is in the middle of a forest, but there is no reason for so many insects to nest inside undisturbed. Another thing we didn’t like was that our bathtub was rotten, moldy and even had mushrooms growing on it. The shared onsen’s wood was also moldy and full of dangerous splinters. the staff was kind and helpful but they speak near to no English, so did the entertainment. The meals were gourmet and very high quality, and with the breathtaking views of the stream and the peace and quiet of the facility in general we felt like we still enjoyed our stay but overall for the price paid we would expect a higher qualify of service and cleaning/maintenance.

Wanosato is located next to a picturesque rock strewn river surrounded by old pine trees. The setting is quiet and relaxing with just the sound of flowing water. If you’re planning to explore Takayama you will need transportation for the short drive there. The well established ryokan has several baths available and they are all enjoyable. Our room was spacious and clean with good AC and a small refrigerator. There is a charge for non alcoholic drinks from the refrigerator which is different from other ryokans on our trip. Meals were excellent without fail and the service level is very good. Staff are friendly and accommodating. Shuttle service to and from the train station. Very pleasant stay.

We felt cheated. This was our second visit to Wanosato and we stayed at the same suite (Tenryu), but the experience was completely different. The room smelled strongly musty (our clothes in the suitcase still smelled the same mustiness for days after leaving Wanosato). There were cobwebs and balls of dust in the room. As a result, our dust allergy was so severe that my wife had to keep a face mask on in order to sleep. It was clear that Wanosato was short of staff. Rarely anyone at the counter; even the dinners were toned down/reduced from our last stay 4 years ago. It was not the staff's issue. They worked hard and had a good attitude. It was the issue with the management/owner. Faced with staffing shortage, the management apparently chose to maximize profit by making available more rooms than the staff could handle, and in the process the service standard deteriorated significantly. To be charged 250,000 yen per night for the suite, we expected better (at least a clean suite). The steadfast commitment to quality by luxury ryokans and hotels in Japan is the reason we keep coming back. Such trust is lost with Wanosato. We will not revisit in the future.