Kempinski Hotel Taiyuan

In the past when I go to Taiyuan I always stayed at Pullmans next to FuLi Xinhualing area. I decided to give this hotel a try due to its location and convenience. Location is very convenient, calling a cab is easy, Starbucks next door, shopping centers all round with food courts, Walmart is 10 minutes walk away. Hotel got a pool and gym, I used it and it is not bad at all. They kept the pool and the gym pretty clean. The rooms are also kept clean. Be mindful that the rooms are not design for privacy. If you are staying with another person in the room the bathroom + shower has clear glasses, they have a see through shades covering the glasses but you can still see everything inside. The rooms seems to be smoke free but the hall ways are always filled with smoke smell. They really do not enforce no indoor smoking rule here. It is a hit and miss on the non-smoking room. I see some guest smoking in their rooms with door open. At last the service. The front desk staff seems very cordial and nice. However on the day we are checking out they informed us that one of the towels we used has dye on it which they can not wash out, that came out to a whopping 100 yuan to replace the towel. Really? 100 yuan, I can get a dozen white towels in Walmart. Also, the claim they couldn't clean it was shown to me on a front desk staff's personal phone. Have you ever heard of bleach before? Seriously, you can not get a white towel cleaned? Is this hotel in the hospitality business or linen retail business? Since I was in a hurry to catch a train I didn't want to argue over something as petty as 100 yuan. I paid the fees and left. Next time I am in Taiyuan again I probably will go back to Pullman hotel. Smoke smell is not a problem and they never give me a hard time on something as petty as a towel.

The room cleaning service was excellent My room had a large window, so I thought it would be cold, but it wasn't cold because of the warm heating in the hotel Also, I really liked the blackout curtain, which covers the light well in the morning👍🏻 The hotel front desk staff had a good attitude! They also had excellent basic service, such as lifting up your luggage! If there is only one thing that is regrettable, no one can speak English. The difficulty of communicating was too much. It would be better if even the front desk staff could speak English😊 Everything else was good! I want to visit again next time🩷

Nice hotel in a nice area. Inside the room it’s silent and good to sleep. The Rooms could get a bit renovation, but it’s still good quality.

Very nice. AC didn‘t really work and the room was quite hot - but all in all very good hotel.

Good location

Nice room and services,great location,strongly recommend

the hotel is excellent.

房間很好，我們晚上才到的，我們定了兩間房，我朋友自己帶一個小孩，因為我自己帶了兩個小孩，又想和朋友住隔壁，酒店給升級了房型，房間很大，孩子住的很開心，這個價錢在十一期間還是能接受，前兩天住了其他酒店也很貴，但是和這比就差很多 可享用minibar: 下次還來這住

總體很滿意，房間給升了級，夠大，豪華感可以，健身房有些機子有點問題。總體服務十二分滿意，早餐不錯，晚餐🦞有點應付的意思，性價比不如專業的高檔自主餐廳。總之，整體看不給滿分算是怕驕傲。下回還會來住！