Złoty Horyzont Resort Szklarska Poręba

I would not recommend it! It was the worst hotel of this standard in which I have been. The hotel receives too many people at one time and is not able to serve quality guests. Breakfast: - To eat breakfast we waited about 20min in line at the restaurant (and we were after 8). The room was in total chaos, the staff was nervous, it resembled a cheap bar rather than a restaurant in a hotel - at breakfast there was a lack of plates, cups, cutlery - coffee maker did not work Pool: - The pool itself looked very nice however it was impossible to use it due to too many people. There was a lack of lockers for clothes, the floor in the locker room totally wet and dirty from shoes because no one cleaned there. - no towels, you had to take towels from the room - no link to the pool between the second hotel building. You had to walk through the parking lot which in winter when staying with children is a big discomfort - lack of service at the entrance to the pool, guests had to “fight” among themselves for the keys to the locker. We let go and left our clothes loose on the bench in the locker room Check-in: - The hotel is very strict about check-in hours. we were early and they did not agree to check-in. So at 4pm we stood with the other guests in a 40minute line waiting to check in and pick up the keys. Our room was not cleaned in time. We got the keys at 4:30 p.m. We were not the only guests who had to wait for their room Room standard: - beds not very comfortable, pillows “worn out”, as if they were a dozen years old,

AVOID THIS PLACE!!! VERY NOISY FROM EARLY MORNING - 3 constructions sites around, so you can’t avoid the noise. WORST BREAKFAST WE EVER HAD IN A RESORT - old pastries that tasted like rubber, food tasted like several days old. ELECTROCITY CUT OFF - we couldn’t use facilities in a room including hot water and bathroom whole night and morning. EXTREMELY RUDE STAFF SERVICE, especially hotel manager when tried to resolved the issues. We left this place after one horrible night …