Fotos des Rydges Darling Square Apartment Hotel, an EVT Hotel

Antwort der Unterkunft: Dear Chan,Thank you for taking the time to share your detailed feedback regarding your recent stay at Rydges Darling Square Apartment Hotel. We truly regret to hear that your experience did not meet expectations, and I would like to extend our sincere apologies for any inconvenience caused.We are particularly sorry that our “Go Green” program did not meet your expectations. To clarify, this initiative is designed to promote environmental sustainability by offering guests the option to opt out of daily housekeeping in exchange for a $10 food and beverage credit. This is a widely adopted practice across many hotels, aiming to reduce environmental impact while still offering guests a benefit.It is clearly stated at the time of opting in that the credit can only be issued for a maximum of two consecutive nights, as we conduct mandatory cleaning on the third night to ensure hygiene standards are upheld and to avoid any excessive buildup that may require more intensive cleaning later. On the day of this scheduled service, our team made several attempts to contact your room to provide notice and minimize disruption.We would also like to clarify that requesting additional tea and coffee while participating in the Go Green program is not a problem and does not affect eligibility for the credit. However, in your case, the credit was unfortunately denied because the volume of fresh towels and bed linen requested was well beyond what is normally acceptable under the program. These requests effectively counter the intent of the program, which is focused on minimizing laundry and resource use.Regarding your comments about the locked doors in your room: since we operate as an apartment-style hotel, each room is equipped with individual boilers and power units housed in small, secured utility closets. These are essential for the operation of the apartment and are not intended for guest use, though we understand they may have appeared confusing or out of place.We also acknowledge your concerns regarding the condition of the lift, noise levels, and Wi-Fi, as well as your comments about the overall room quality and communication from our staff. These matters are being taken seriously and shared with the relevant departments for immediate review and corrective action.We are genuinely sorry that your stay did not reflect the quality we aim to provide. Your feedback is important to us, and we appreciate you taking the time to raise these issues. Should you wish to discuss your experience further or give us the opportunity to restore your confidence in our hotel, please do not hesitate to contact us directly.Kind Regard,Oshin - Team Leader

Antwort der Unterkunft: Dear guest, Thank you for your positive feedback! We're glad to hear that you found the value, location, and room amenities to your satisfaction. It's also wonderful to know that our team provided good service and that you appreciated the cleanliness of the room. We hope to welcome you back again soon! Warm regards, Alessa Duty Manager

Antwort der Unterkunft: Dear guest, Thank you for sharing such a detailed review! We're delighted to hear that you and your family enjoyed your stay and found the apartment spacious and well-equipped. It’s great to know you took full advantage of our central location and the nearby dining options. We appreciate your feedback about the noise and will certainly take it into consideration. We're so glad you had a great experience overall, and we look forward to welcoming you and your family back in the future! Warm regards, Alessa Duty Manager

Antwort der Unterkunft: Dear Edwina, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, comfortable room, and spacious amenities. It’s great to know you had a positive experience, and we look forward to welcoming you back on your next visit! Warm regards, Alessa Duty Manager

Antwort der Unterkunft: Dear guest,Thank you for your review! We’re glad you enjoyed our clean facilities, spacious rooms, and breakfast. Just a note: complimentary still and sparkling water is available on level one in the restaurant.We appreciate your feedback about the washer and hope to welcome you back for an even better stay!Warm regards, Alessa Duty Manager

Antwort der Unterkunft: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear you enjoyed your stay overall, but we apologize for the issues you encountered. We understand that having the same breakfast options daily can be repetitive, and we will consider this as we work on diversifying our menu. We also regret the inconsistencies with room service and the broken glass, and will address these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.Kind Regards Yadu

Antwort der Unterkunft: Dear guest, thank you very much for your kind review! As we are conveniently located in the heart of the city it is sometimes complicated to find a drop-off point, you can find one on Sussex St right in the corner with the hotel. Please let us know if you need any assistance if you choose to visit us again! Kind Regards, Ana - Duty Manager

Antwort der Unterkunft: Dear GuestThank you for your message, and we're glad to hear that you had a pleasant stay with us!I’d like to clarify that no deposit was taken; instead, a pre-authorization of $1 was processed. This amount is simply a temporary hold on your account and will be automatically released upon checkout. The release time may vary depending on your bank’s processing times, but it generally should not take more than a few business days.If you have any further questions or need additional assistance, please feel free to reach out. We look forward to welcoming you back soon!Kind RegardsYadu

Antwort der Unterkunft: Hi GorGor,We appreciate you taking the time to leave this review and are delighted to see you enjoyed your time with us at Rydges Darling Square! It is so pleasing to read about the highlights of your stay, from the customer service provided by our Guest Services team to the clean and comfortable presentation of our guest accommodation suites. We do hope we can welcome you back to Rydges again soon for another stay!Warmest Regards,Lachlan - Rooms Division Manager.