Premier Inn Stafford North (Spitfire)

Arrived late after 12am so couldn’t book online. Chris at reception was really helpful in organising a room at short notice, even having to make up a family room for us. Excellent service 5⭐️

Arrived at hotel for an early check in as we were going to a wedding so had to get ready we had 2 rooms booked so obviously paid the £15 each extra on arriving at our room the smell was awful, my husband went and fetched the housekeeper who was close who agreed she then went off to see what she could do after a while came back took me into the room next door which smelt worse , the housekeeper said it probably needed airing I pointed out I had asthma and no way could stay in the room . I was then told the hotel was fully booked, but was really not our problem eventually got another room the housekeeper was so helpful, but this all had an impact on the time we had to get ready for the lunch time wedding so ended up rushing,. The room we got was below average the toilet did not flush properly and the bath was so slippy when having a shower definitely needed a mat. We paid for breakfast which again was below average the drinks machine was not working there was a lot of waiting around for stuff and not a good experience we did get our money back for breakfast. Not the best premierinn experience and believe me we have stayed in plenty just as well we enjoyed a lovely wedding.

The hotel room was far too hot. The temp/aircon setting could not be adjusted and had to reset to opening windows which is directly onto a main road. Woken up at 4am with heavy lorry traffic. Terrible sleep. Breakfast was lukewarm at best. A truly horrible stay at Spitfire and will never return.

Room right next to roundabout. Too noisy through night to have window open. No air conditioning. Hotel has provided a fan but it was old fashioned and noisy. Temp in room was 26! Breakfast was ok. Didn't go down until 10am due to travel plans and it was a bit slim pickings plus the coffee machine was out of order.

Jayne the server is absolutely amazing. Such a kind host who made our meal very enjoyable with her attentiveness and professionalism. Service was with a smile. Kim in the kitchen provided an excellent menu for all the family.

We visited for one night and had an evening meal and breakfast... we ate at the time restaurant and were extremely happy on both ocassions with everything and the staff were very nice and professional....would recommend .. it is certainly worth a visit if your travelling