Mollymook Paradise Haven Motel

There was no one at reception at anytime during our stay. You had to keep calling the phone number on the wall outside if you had a query. Our room had a small kitchen but nowhere to sit and eat. There were no chairs, only a stool which had broken supports. The overhead fan had a blade missing and the sliding door to the bathroom had no guide to keep it in place. It’s an old unit and hasn’t been maintained well. When we tried to shower we found there was no hot water and when I rang the owner she blamed us for emptying the tank. I asked for a refund she refused and was rude. She takes your money straight away when you book so be warned and don’t stay there.

What a disappointment after being told by family how great this place was. I wish I would have read the reviews before going. But since a family member had been going for years, we took their word for it. The place was absolutely filthy, had to dust the whole room ourselves. Bugs were all through the room, ants covered the complimentary coffee and sugars. Had to clean out the kitchen cupboards as they had filthy mugs inside. The sheets were an off white colour as they hadn’t been cleaned properly. Tv constantly cut out, owner was giving an excuse that it is the area. No where near worth for what they are charging, unless you like cleaning up on your own holiday. Owner/manager never at reception & laundry never open. To top it off, I got bitten by a bull ant about twice inches in size inside the unit. Only positive was the amazing hot water in the shower.

This hotel is very tired, needs heaps of work to bring it to an acceptable standard. My wife an I stayed in a really dirty family suite. Although a good shower and mattress, it all needs a thorough clean. No soap, no face cloth, bed linen looked old and yellow. Outside garden was so in need of attention. The entrance/ exit signs were covered in mould. A big dissapointment for us. It's not hard to keep to a standard, these owners, obviously don't care.

What a disappointment…..over priced, room was very average, kitchen old, bed saggy, bathroom tiny, no A/C, location not much good, so shld have checked out trip advisor review before booked …… luckily only one night glad to see the back of this very average motel. Find somewhere else to stay.