Hampton Inn Boston Logan Airport

U.S. airports need to catch up. Really disappointed they should be the best in the world 🌍 i don’t understand

Clean and better than expected. Breakfast was great. Will definitely back here if happen to transit overnight at Boston airport again.

Arrived late-ish for an overnight stay before a flight next day out of Logan. Check-in was quick, and the shuttle to the airport was easy to organise for the next day. Room was clean, quiet, and comfortable – a bit dated in parts but perfectly fine for a short stay. Breakfast was available early, with enough variety to get going. Would use again for the convenience if flying in or out of Boston. Not cheap, but then nowhere was for my date so I guess fair value overall.

I made this reservation months in advance and also arranged airport pick up at midnight. When we arrived at the airport, I called the hotel to ask where to get the shuttle and to ask what time it would arrive. The person only told me me "Soon, goodbye" and ended the call. We tried calling a again and was told the same thing. The shuttle came eventually. We almost called an Uber because we had no idea how long it would be. At check in, we were told there were no rooms available even though the person could see the reservation in the system. We were told that because we did not call to say we would arrive after 11pm, no rooms were available. I told him I had called to arrange airport pickup after 11pm and was not told that I had to call closer to the check in date you say we would arrive after 11pm. After about 30 minutes, we were finally given a room. The room itself was fine. The bed was very comfortable. There were other guests who also has a reservation snd were ultimately turned away. It seems that the hotel gets overbooked with third parties, including Trip and *******. Better to book with this hotel directly, and call to let them know if you are going to arrive after 11pm..

The keys for the first room we got didn’t work, I had to run to front desk twice to change to a different room.

Good stay. Had fun. There are enough facilities - a gym, a cafeteria, breakfast, etc.