Rosemead Guest House

Very poor it is a very tired/scruffy guest house. The expected cooked breakfast never materialised and we were offered a self service continental which was at best basic. No tea bags in the breakfast room. The room all be it shabby was clean the entire suite shower was poor and tatty. We never saw the owner or manager to complain could not leave quickly enough.

Charles was a wonderful, welcoming host who made us feel right at home afrer a very long journey. Charles showed us to our room which was amazing. The room was clean, comfortable & had everything we needed, including a beautiful ensuite bathroom. Would throughly recommend & we will be back again.

We (two couples) had asked the owner of the B&B if we could check in early as we had to be somewhere at 9am. This was agreed as the rooms were empty the night before (not surprising as we know now). When we arrived at the guest house at 8.30am we were met with a closed sign on the front door and no answer to our knocks. We walked to the side door and a guy eventually answered the door. He explained he was the lodger who said the owner was not up yet. Not the best way to be greeted as arriving guests. We could see how unappealing the guest house was before we even set foot in it. The owner did then come down and gave us our keys to the two rooms. The stairs carpet was completely threadbare in lots of places making the steps a trip hazard. If we hadn’t already paid £102.00 per night per room we would have walked out there and then. We were shocked at the state of the B&B and that we had been charged such a high price considering the state of repair of the house. If it hadn’t of been for the racing at Epsom we would have tried to find somewhere else, but it was very doubtful we would have found anywhere at such short notice on an Epsom racing weekend. We would not have got our money refunded though. We had booked two rooms and both were very tatty with broken windows that looked out onto an overgrown garden. The curtains were very thin and kept no light out. The wall paper was falling off the walls and they badly needed painting. The furniture was very old and needed replacing. The only electric socket was hanging off the wall in my allocated room which is a fire hazard. The en-suite shower rooms were very old fashioned with very small shower cubicles and the flooring was old and stained. Our friends shower did not work properly and had little power so it dribbled out. The only saving grace was the bed linen looked white and clean. Although on further inspection, the next morning, under the valance sheet the bed was very old and stained. I did not dare to have breakfast as I really could not face eating from such a place. This B&B should not be taking guests in the state it is in. It is the worst place I have ever stayed in !! Save your money and book elsewhere !