Hotels in der Nähe von O2 Spa - Virtutous Retail Mall, Surat

The rooms are very comfortable and the stuffs are really helped us to select all the good things .Specially the rbg dining hall won my heart..I have there for more than 2 weeks and Sarina ,Urvin really did care about our breakfast & dinner...never felt like I am away from home .Im from bengal and found a bengali chef over there who literally helped me with all the bengali foods. Thanks to all of them to make my journey memorable .

For a one night stay, i had to change the rooms two times that makes it three rooms in a night. And i am not very particular about the details. I have stayed at street side lodges and been happy. If a hotel lives upto its own promise, its good enough for me. The thing that irked me the most is the Nonchalant attitude of the staff. I write this review to make people alert to not choose a hotel by frontal appearance alone. I was very much looking forward for this stay as the photos looked very good and OYO even said ”sanitised b4 your eyes”. After checking in, i felt, leave alone ”b4 my eyes”, they might not be sanitising it even behind my back. First, Room no-304 : 1) there was a mouse running around the room. (Could not take a video. It did not make an appearance as long as i took a video) 2) There were insects on the bed. 3) The bathroom was not cleaned (evidence- the water from the previous usage was all over the bathroom floor. The previous soap remnants in the soap dish and by the wash basin) The bathroom ceiling has a big opening, thru which u can see the internals of the building and all the plumbing connections. Cigarette smoke coming into the bathroom from somewhere (the bathroom is not facing the outer world, it is facing the floor corridor) I asked for a room change. Got a Room No - 206 1) the commode (water closet). When u flush, all that water leaks into the bathroom  instead of going into the drain plumbing system. (Mind you, this is not the fresh water from the tank of the commode. It is the water which i flushed, the dirty water) 2) paint peeling off from walls. This is not a big issue actually. But why i had to mention it ? If you are trying to portray yourself as a high class star hotel, you better start taking care of the facility, else dont bother marketing yourself as one. Again room change. Now room 208- 1) bathroom not cleaned. (Evidence- presence of a used ointment and soap remnants) One thing they do- clean the main bedroom. Do the sheets. Roll up a blanket and keep it in the closet. Throw a soap for u in the bathroom. So, if they are not even cleaning the bathroom, where does the question of SANITISING raise from, leave alone ”before my eyes” The reception staff were not wearing a mask. Even while speaking to guests. Their response when i told them about the mouse - ”none. No response” they just went on with their duty. Non-chalant behaviour. The things that showed that they did not even care to provide /clean / maintain their own facilities: a) one room did not have a bucket and a mug. I thought, some hotels do not provide. Its ok. b) the second room had both c) the third room had a bucket, did not have a mug. d) in two rooms, the hand shower wall bracket was broken. e) one room, the head shower was leaking all over the place f) Bird Droppings on the window of 304. While waiting for my dinner, I really wanted to say in the review ”food is 5 star. Very good” but alas, horrible food as well

Great Hotel in Surat, A hidden Gem mit allen Aspekten ⭐⭐⭐⭐⭐. Hatte vor 2 Monaten online gebucht, einen Tag vor der Ankunft haben sie angerufen und gesandt, um unsere Ankunft zu bestätigen. Wir kamen um 5 Uhr an, hatten ein warmes Willkommen von Herrn Ajay Patel & Hassim Diwan. Der Rest möchten wir Herrn Sanjay und Kiran herzlich danken, der uns mit allen unseren Anfragen und Informationen unterstützt und dabei unterstützt hat, als wir Ausländer waren. Zimmer und Innenräume spitzen sauber und Frühstück zufrieden mit der Vielfalt. Äh, am Ende kann ich sagen, So Elegant, So Schön, Nur wie ein WOW... .

Ich denke, das gesamte Hotelniveau ist das beste in Surat, aber die Lage ist? Es ist ein Manko, aber es ist wirklich sauber.