Best Western Yuvraj

Nice stay .property is very nice and all the services are excellent. Very cooperative staff .hospitality is best.food is very good not specially breakfast even dinner buffet is so nice. Cleanliness and housekeeping is excellent. Must stay

It is undoubtedly one of the worst hotel experiences I have had. The hotel encourages customers to "re-use" the bed linen to save water - but because they use an old and outdated solar heating system - you have to allow a million litres of water to run waste before you can get decent hot water in the bathroom to take a bath. There was a horrible musty smell from the air conditioning - the room does not smell clean and fresh. The shower curtain in the bathroom stinks to hell and has probably never been cleaned (ever). It smelt like the public urinal at the Surat Railway station. The water pressure in the shower is non existent - taking a shower was like standing under a leak not like using a shower. The crowning glory was - When I was leaving the hotel the front desk asked me to pay for the room which I had already paid for at the time of booking - in fact - I had paid for the room while booking it on the Suba Hotels website (the Group which owns the Yuvraj). They had a printed confirmation showing amount paid 2576 - balance due 0.00 - but the the front desk keept insisting "Humko nahi mila" (we didn't receive it). I had to show them proof of payment using the sms I received from the bank as well as a screenshot of my bank statement to show them that they money has been paid - all the while as I was getting delayed to catch my train back. What is the customer supposed to do if their systems work in such a way that when I have paid on their own Website - the hotel which is a part of the Group - did not receive the payment and they harass the customer for their own shortcomings. After I showed proof of payment, the front desk let it slip that they have a system of monthly settlements with the parent company - compounding my anger and irritation - meaning that they knew that they may have received payment but expect the customer to show proof beyond what is normal. All in all - a horrible experience which I don't recommend to anyone.

Super food super service ; Nice and comfortable place to stay, Enjoyed my stay main benefit is near by station and depo, walkable. Also can be Rome in station area. So overall nice place and easy to stay.