Hotels in , Surabaya

As a solo business traveler, its location is incredibly convenient, with plenty of amenities nearby. The staff were polite and attentive, always ready to assist with any needs. Overall, it’s a great choice for business travelers seeking comfort and convenience.

I recently spent my New Year's celebration at the Marriott Surabaya, and let me tell you, the first impression was like discovering a ”classic vinyl record”—a bit outdated yet full of charm! The decor leans towards the older side, but I was prepared for this vibe thanks to various reviews I had read. After settling in, I grew to love the cozy atmosphere—like wrapping myself in a warm blanket. The room was surprisingly spacious, offering more space than many newer hotels, making it feel like my own little oasis! The bathroom was also gleaming and roomy enough for an impromptu dance party, should the mood strike! Now, let’s dive into the breakfast experience at Pavilion. The cage-like design of the venue adds a unique touch, inviting plenty of sunlight—perfect for brightening up your morning. The buffet offered a wide array of dishes to satisfy international travelers' palates, making each breakfast an exciting adventure. The selection of Indonesian cuisines and desserts was particularly impressive. But what truly set Pavilion apart was the staff. They were superb and went above and beyond, taking the time to cater to us personally. They even recommended and brought out some local dishes—insider choices that added an authentic touch to our dining experience. In my past hotel breakfasts, the staff often just fulfilled their duties, but here, it felt more like breakfast with friends. That warmth and attentiveness made all the difference! And don’t miss out on the local flavors of ice cream! I can’t name the flavors since they’re all in local dialects, but they were heavenly and a fun challenge to try! For lunch and dinner, I found myself opting for room service several times because resisting their tempting menu was like ignoring a catchy tune stuck in your head. Each meal surpassed my expectations—purely irresistible! Another delightful surprise was the complimentary laundry service offered daily, which saved me after my waterfall adventure left me looking like a mud monster. And post-overnight trip to Bromo? I was practically a walking dust bunny! As I like to say, ”It's the little things that count,” and this thoughtful touch truly made a difference. Lastly, the hotel's location is fantastic! Just a short stroll away lies the biggest shopping mall—truly a haven for foodies and shoppers alike. Overall, my stay at the Marriott Surabaya was delightful, and I left with wonderful memories—definitely a place I’d recommend for a cozy yet vibrant experience!

I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 

Not Bad, but really need improvement the Service Quality and food Quality. The foor Quality was very poor, this Hotel food, not worth for the Five Star Hotel.

Quick service from the receptionists and house keeping, love the spacious room too. Nice location.

Room very hot during the afternoon from the sun cannot open the curtain during daytime. We requested for non smoking rooms but no rooms available, staff didn’t reconfirm that they assign us in smoking floor. Avoid this hotel.

Stay again for the 2nd time after my original first stay when we first arrived in Surabaya before moving to Jogja. This time the room assigned to us had problem with the shower head. Its spoilt and the water was so close to the wall it is almost impossible to shower properly. You either bump into the faucet or accidentally turned it off or moved the water setting, very frustating. If not because if its proximity to one of the largest shopping mall (Tunjungan Plaza) and my first stay room was not so bad without the shower head issue, I will surely have had a bad experience with the hotel itself. Its value for money though. The location is exactly the sane as Wyndam hotwl. (4 stars) which is jusy opposite the hotel

Das ist ein schönes Hotel und ich liebe es so sehr, alle Mitarbeiter sind gut und freundlich

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The good thing is nearby Tunjungan mall only took 10 minutes walk and also the breakfast with more variety and selection. Room cleanliness need to improve.