Hotels in der Nähe von Sun River, Sunriver

We have rented homes from Sunriver Resort for years. My family lives close so it is a nice place to stay while visiting. Every June we rent a house and have a moms weekend away as well. It is an expensive place to stay, but doable with time to save. We have a family member with a seasonal job there and we were able to use the friends and family code to stay a few weeks ago (first time we could ever use it) so we decided to go since it was more affordable for us (50% discount). Our family member had their last day earlier in the week from our arrival and so the code was not honored. We do not run our own business this way with seasonal employees, but we can understand the policy. The problem was that they then charged us a nightly rate that was way over the price when we booked and way higher than anything showing on their current online calendar. I called the director of guest relations, Scott Orman to discuss honoring the price that was stated when we booked ($306) or at least closer to the prices that were being shown (highest being $326). The price was a big shock to us, paying over $1000 for 2 nights in a condo. It was a very stressful bill for us at the time. I have never been treated so poorly by someone who is supposed to be a professional person in my life. I was actually shocked at Scott Orman’s tone/voice level and lack of care or concern for his customers. At one point I asked to speak to someone else because of how disrespectful he was being. He told me that he was “the director of guest relations, so I had reached the top of the ladder and that he treats all of his customers that way”. The conversation ended with him hanging up on me. We will not be returning to a place that treats people this way and we will no longer be sending friends and our guests to them.

Wir haben in Bend zwei Tage Halt gemacht und uns für das Holiday Inn entschieden. Beim Hotel kann man nichts falsch machen, denn Holiday Inn ist nun einmal eine gute Hotelkette, wo man kein wirkliches Risiko eingeht. Nicht weit vom Highway entfernt, ist man schnell beim Hotel. Parkplätze sind kostenfrei vor dem Hotel. Das Personal war sehr freundlich und hilfsbereit. Die Lobby ist geräumig und hier findet auch das Frühstück statt. Der Pool ist direkt neben der Lobby, aber den haben wir nicht genutzt. Das Zimmer war sehr geräumig und sehr sauber. Das Bad und WC ist absolut überzeugend (Größe, Sauberkeit und Ausstattung). WLAN funktioniert ohne Probleme, wer einen TV braucht, findet einen im Zimmer. Das Bett war bequem und der Blick in Richtung statt - naja, typisch amerikanisch, nämlich breite Straßen, Safeway, Walmart, Fred Meyer usw. links und rechts der Straße. Das Frühstück war wirklich gut und den Gästen wird viel Auswahl geboten. Wer hier für den ersten Hunger nichts findet, muss sehr hohe Ansprüche haben. Insgesamt waren wir mit der Wahl zufrieden, nur sollte man schauen, nicht zu nah ein Zimmer an der vorbeiführenden Hauptstraße zu finden, sonst ist es mit dem Schlaf beim offenen Fenster schwierig.