Hotel Perla

Hotel modern and well presented. Food not good and recycled. Only ate here and had food poisoning. Unfortunately the sun is overshadowed by adjacent hot. Need to stay on restaurant side to get sun. Would not stay here again and didn't like the area. Staff friendlier than most Bulgarians I encountered.

This was mine and my girlfriend’s first holiday together as a couple and we were very disappointed with the hotel. We visited end of season 20th-27th September. Firstly I’ll start with the positives: - The rooms were very good. Well kept and clean. The beds were some of the comfiest I’ve stayed on. Rooms were cleaned every morning with fresh towels. - The location of the hotel was great. 3 min walk to the beach and a supermarket just outside. 5 minute walk to the main strip. Bus stops outside great for excursions etc. Negatives and this is where things started to get bad: - We went all inclusive and I wish we hadn’t. The food was of poor quality and was almost always COLD! It didn’t matter what time of the day you went down for food it would be cold. I think this is due to half the serving area being outside. The inside area they didn’t use heat lamps to keep food warm. This was so frustrating as the amount you pay to go inclusive this should be the main area that they should concentrate on. We ate out a lot, lot more than anticipated. - They had a board of entertainment advertised for the week. The majority of the entertainment advertised even for that day wasn’t on or just very short. For example one night a music quiz then cabaret was advertised. The music quiz didn’t happen and there was no reason given and then the cabaret was half hour! If we knew we’d have arranged to go out and watch something down the strip. The following night a fire show was advertised we stayed in the resort foolishly thinking we’d watch it. Never materialised! The following night luckily we went out to watch a band as the hotel had a foam party advertised we got back and that hadn’t been on either. I don’t think we’d have been as annoyed if they didn’t advertise it in the first place. - Our room had a balcony but we didn’t get any sun for the whole holiday. I’d be wary if you are booking to get a room that overlooks the pool as we didn’t. - The pool was freezing and because of the neighbouring hotel the whole pool area hardly got any sun and this was not shown in photos. We ended up going to the beach most days. Overall we had a great holiday but the majority of the holiday wasn’t spent at the hotel which was a shame. Would avoid.

The hotel was as you see on the website. Reception staff freindly. Food cold and not the best. Unfortunately had food poisoning and only ate in the hotel. If you are a sun worshipper you need the beds near the restaurant. Sun is blocked by another hotel. Staff overhaul friendlier than a previous hotel I have stayed at. Animation team are a disgrace to TUI. The Justin Bieber lookalike just entertains himself dancing. No interaction, no announcements of what is on during the day. Entertainment in the evening was good. Cocktails weird. Instead of Malibu they use coconut syrup. Same for all of them. Not nice. Our last evening was spoiled by 2 separate couples arguing and fighting in their rooms. Never experienced this beforeon my other holidays. Maybe just bad luck. Would I stay here again NO Would I visit Bulgaria again NO

Hotel reception is clean and tidy The bed is the best bed I have slept in pillows are also great! The house cleaners on the other hand for the bedrooms are useless been here a week and haven’t had our bed changed once you strip the bed and they remake the bed with the same sheets. The bathroom has marks on the tiles from the day we got there they “cleaned” our room two times yet all the marks are still there the cleaner was more Interested in sitting in the guest bedrooms on her phone than actually cleaning. The entertainment are getting paid to do nothing they appear to have no motivation to be there let alone talk to anyone and get people involved all they do is walk around the pool looking at everyone they may get the dart board out now and then if they feel like it. The food is okay there is a different choice every night and something for everyone the bar staff are nice. The pool is freezing cold but nice when it’s 30 degree heat. Overall it’s not a bad hotel at all there is a few health and safety issues the air con is pointless in the room. However I am coming back to England with a great tan and feeling relaxed.

I have just returned from the Tui Suneo Perla Hotel after a 7 day break with my wife. A good hotel but could also be an even better hotel with a few tweaks. Reception and check in/out process is good. Rooms: We had a deluxe double room and was very well presented and nice modern feel.Excellent bed and pillows are hard to come by in some hotels but this was the best I have slept in years. Facilities: Dining room was good and you could sit inside or outside on the terrace area. It got busy at various times but you could always get a seat. The only complaint I would have is that the outside dining area should be completely no smoking. Pool area was well maintained and reasonable amount of sun beds and never had a problem getting a bed and without having to get up a daft time to get one. The pool itself is a bit of an issue. Because of the adjacent hotel casting a shadow over half of the pool it lacks in sun on it and the temperatures are baltic to say the least. It could do with heating!! 2 Bars - Pool Bar and Lobby Bar - Good service on both although the pool bar edged it with slightly better service especially on an evening. Food and Drink were good for an All Inclusive and plentiful in terms of choice a d quality.I will echo previous reviews that the heat could be better and they need to look at better use of heat lamps. Service in all areas was good and again to echo other reviews some could do with smiling a bit more. The best members of staff by far is Valentin on the Bar with his other colleague Dansku (apologies if I haven't got it right). Finally - the main negative I have to mention is the quality of the animation team. Now firstly it doesn't impact on my holiday because I don't go for that. However, the 2 they di have are nothing short of shocking. Hardly any interaction with guests mean they do not end up doing any day time activities as they do not promote anything. The evening entertainment was poor as well apart from the one night where they had a singer on. The other 2 nights that should have had something on didn't happen due to the weather. Overall, we enjoyed our holiday and would recommend the hotel. Close to the main promenade for getting out and about. Hopefully they will take on board the feedback that has been raised on more than one review and that would improve the overall rating.