Gastnutzer
23. Juli 2024
The room was spacious, pretty modern and well equipped ( blow dryer, decent size tv, functioning AC), clean, with a nice poolside view & balcony. Very little noise coming in. I would just recommend replacing the shower curtain with a plexiglass, which is more effective in preventing water from splashing out and more hygienic. Nice swimming pool, with a good size for both adults and kids section too. Additionally, also the 4 water slides were fine but with some limitations in terms of availability ( just a couple hours in morning and afternoon) and access (min. height 1.30 m) for the kids and the highest one required 1.50 m Food & drinks: Considering the resort has to cater for over 600 rooms when it gets close to being full and also the fact that it is an all inclusive, the overall quality is ok, from breakfast to snacks by poolside, bars drinks and dinner buffet. 3 restaurants also offer dinner with a selected menu, we tried the Mexican and Asian, the setting is ok but the food is definitely far from being authentic, yet still an ok alternative to the standard buffet. Beach proximity and free access was great and a real plus in such location, same as the waterfront promenade reaching the center of Sunny Beach about 1.5km away. Staff: in general quite friendly, helpful and approachable, although I noticed that some more in depth training could be used in the restaurants just 1 example is the clearing and resetting tables when busy...some table remained dirty for periods over 15 min with seagulls feasting on leftovers) , bars and customer service overall. Nothing major really, just some smaller details here and there. Ex: no need to have all these Wet Floors signs scattered in public areas! They make the place look cheap, these are only for when someone is mopping and/or in case of spillage... Gather the kids games ( arcade) in a dedicated point near the kids club rather than by the entrance of block A of the resort, gave a bit of a messy impression. Food and drinks could be with some more variety & rotation ex: snacks, maybe think of a theme night for some of the dinner buffets. There is a astro turf pitch for football or tennis but seems like no much is done with it.
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