Gastnutzer
13. Oktober 2023
Wouldn't Return to Diamond Hotel or Sunny Beach for that matter. The hotel looked very impressive on arrival and our rooms were nice. Housekeeping did a great job every day cleaning. The food was just OK. Breakfast was a joke. One toaster for the whole restaurant which ment there was always a queue. When you eventually got the toast you always had a queue at the egg station which ment you either had cold toast or cold eggs. Lots of salad, very limited fruit and what was there was rock solid and inedible and you are unsure if it was washed. Dinner every day was some sort of chicken. Some sort of pork and also fish. It was never very hot. Lots of rice, some chips and sometimes potatoes. The desserts we saw in hotel pictures were not there at all. Each meal there was some sort of huge cake cut into bite sized pieces. Sometimes they were green sometimes red and sometimes chocolate. It was almost impossible to get a table. We usually set out our cutlery and a glass of water and went for our food and a lot of times it was removed when we went back. The staff were so rude. My friend went looking for a cup and was dismissed by staff saying "no no finished". We did complain to management about this but it really made no difference. The pool bar, if you could call it that, was a shack. It was dirty and very unappealing. It had a couple of huge bottles of local alcohol, a beer tap and horrible mixers on tap. If you wanted a cocktail it was a red or green slushy with a shot of alcohol thrown in. The restaurant staff were smoking beside the bar and beer kegs and boxes blocked the stairs and it smelled horrible. Alex who worked in the pool bar was the only nice member of staff we met. The electricity went in the hotel one night and the water another. The water was gone for hours so no toilets flushing no water for breakfast or tea/coffee. When we asked at reception what the problem was we were told with the hand waving gestures "the whole town" which was not the case as we had breakfast in Danjo at the back of the hotel and they had water. You couldn't get a drink in the bar at the front of the hotel no matter what you did. I stood there for ages looking for a cocktail menu with two bar staff on talking and chatting to each other and no customers in the place. 3 times we tried on different occasions and it was the same thing. We sat outside one night prepared to buy a decent drink and we were dismissed with more hand waving "not all inclusive" shocking, we just left. The shop in the hotel..... well check the date on everything that's all I can say about that. My advice.. go to another hotel. Don't go here.
Übersetzen