AF Hotel Aquapark

We have stayed at this hotel regularly over the years with our family. But in 2024, everything changed. It was the worst experience we've ever had. We booked 3 rooms. All of them were in terrible condition. One had no air conditioning, another had no water, and in mine, the shower door was broken. Yes, the hotel is old, and we used to overlook such issues before. As for the restaurants — the food was average, but the service was a disaster. We arrived at 8:00 PM and didn't eat until 10:45 PM. We spent over 30 minutes trying to place an order - no one came. The waiters kept saying "we'll be right with you" and then disappeared. But the final straw was the disrespectful behavior of the hotel staff. Money was stolen from my wallet (not a large amount — 20 manats), and some of my personal food items — including fruit, water, and snacks — were taken from the minibar. The worst part was when hotel staff entered my room before the 12:00 PM checkout time, while ! was still checked in, and left the door wide open. My phones, AirPods, Apple Watch, and bank cards were inside. And the most unacceptable part: instead of helping us, a female security guard tried to physically assault my father and sister. The situation ended with the police being called. A year has passed, but I recently saw photos from that trip on my phone and felt the need to share this experience. I hope it helps others make the right decision. I posted photos showing security trying to attack my sister, and how others had to hold her back to prevent her from beating her. Take a look and think about how acceptable this behavior is. P.S.: No one apologized or took responsibility.