Holiday Inn Express Hotels in Summerville

I am not a person who complains on people bc I know we all have our days and a lot going on in life that others aren’t aware of. So I will tell the good first… I have had to stay here for several months while my home has been renovated. I am a single mom to an amazing 4 year old boy who is on the Autism Spectrum who has been here with me 90% of the time. I have been extremely welcomed from the moment we moved in. The new GM actually walked outside to help me move some things inside. She was a wonderful experience. Everyone here has been nothing but amazing! Smiling faces, helpful, and extremely supportive and understanding of my son’s disability. With the exception of one person. I never right complaints, but I feel some people just aren’t a “people person” and it is very obvious in their daily actions. The front desk manager, Christina, has always been very quiet and has always seemed just disinterested in being here. I she is the only person I’ve seen that works here, that really doesn’t seem to work. She is constantly on her phone and I have had to wait for assistance until she finishes whatever she has going on with her phone, to get assistance. And when she does, she seems irritated and very short. Never smiles. Does not make you feel welcomed. I honestly try to stay in my room when she is at the desk. I try to avoid her. I will tell you the main reason why. With my son being on the spectrum, he had a meltdown in the hallway in the middle of the day. When we got to the front desk to buy him a snack, which is our daily routine, she held the snack from him that I already paid for, and bribed him with it saying “I’ll give you your snack but you have to be quiet. I heard you all the way up here from your room”. I was flabbergasted. I explained to her that he was in the hallway and not in our room and this isn’t a usual occurrence. Another time my sons grandparents stopped by to give him his Birthday Gifts and we stayed in the lobby for about 45 minutes to an hour. There was no one here or in the lobby but us. She continuously huffed and puffed and rolled her eyes at us as if we were a nuisance. I have never been treated so poorly by someone who is a manager, and the face of an establishment. She is the first face you are met with when walking in the door. I will never stay here again as long as she is here. There are some other things I was not happy about but I am only mentioning the biggest issues with me.