Fairfield Inn & Suites Lake Charles Sulphur

No good! Hotel room door not fixed. No shampoo no body wash. When asked for a better room, bathroom door not closing properly and there was no shower curtain

This hotel needs some serious help from the moment we checked in. First of all the room didn't even have any carpet and the floor covering was buckling linoleum giving the room a very cold hard industrial feeling. There was no side chair or mini sofa in the room what so ever but only a large dehumidifier going full force off in the corner. The water pressure was dismal and is that a ring around the bathtub I see? Seriously? The hall way were littered with some kinda confetti, the halls and room reeked of roach spray and very unusual for a Marriott, the bed was actually uncomfortable and springy. Finally the breakfast was a disaster.......frozen omelette was inedible and the pitiful sausage patties were literally swimming in water in the warmer tray. In all fairness, I will say that the lady that takes care of the breakfast was extremely pleasant, thoughtful and considerate.Overall tho, very BELOW Fairfield standard room, quality of breakfast food and facilities.

The room in which we stayed in was very humid. Getting into bed I felt the sheets very moist. Also the room had a little bit of a funky smell to it. The service was outstanding, the people were very nice and the breakfast was pretty good. Over all not a bad place.

The property was decent but the real Rockstar was Jupiter and the other front desk staff. I have never had staff work so hard to make sure I was accommodated. There was an issue with cleanliness and she fix it and then some. The staff the next morning was equally friendly and accommodating.

We stayed at this hotel by redeeming my Marriott points in full. A few days after we checked out, my credit card was charged for $60. I spoke with David, and although he told me to research the charge and get back to me, I never heard back from him. I called him back in 2 weeks, but a lady who answered my call was unable to help me at all. She assured me that she will have David call me back, but he is still ignoring me. I finally got the refund after disputing the charge with my bank, and the whole process took me more than 2 months. I will definitely not stay here again.

This was a stop over on a trip to Florida. Check in staff very courteous. Room was clean. Breakfast next morning had multiple options to accommodate most anyone’s palate. Overall it was a good stay. One thing to note, lobby restrooms were dirty.