Subic Bay View Diamond Hotel

DO NOT BOOK!!! COCKROACHES BAD ROOMS OVER PRICED Firstly don’t trust the photos. This was a classic bait and switch scam. Photos were very nice and very deceiving. When we arrived our rooms were disgusting. Covered in mold, dirty sheets, bathroom gross and very small. I booked two rooms for my parents and myself. When we dropped off our bags we all had a laugh at how completely sad the rooms were, but we were willing to give it a shot. When we came back from eating and went to the room we found cockroaches had gone inside of all of our luggage and in the bathrooms of both rooms. This was the final straw. We were unable to sleep in these rooms infested with mold and cockroaches. 🪳 We were refused to be given a refund as we were told the front desk worker did not have that ability to do that even though we spent less than 2 minutes in the rooms. DO NOT WASTE YOUR TIME OR MONEY I will pursue a refund from either Agoda and/or the hotel as this location was not fit for people to safely/comfortably stay for the night

The place is near to pier one and skybar which has loud music till 2am. I was on the 5th floor (top most floor) but the music still penetrates the room. The breakfast included was not buffet with very limited choice (4 choices only). The coffee served was without creamer. The tv doesn’t have remote (had to ask for it) but turned out to be useless because they do not have movie channels anyway. I also had to ask for bathroom tissue upon check in. The soap was hard and seems to be more chalk than soap. Even the toothpaste doesn”t taste like toothpaste at all. The plus side is i like the king bed. Though had to request for extra pillow which had an additional charge.. Stayed 2 nights and upon checkout, they were charging me with penalty for having cigarette smoke in the room which was preposterous since we did not smoke in the room. I went back to the room with the housekeeping to challenge their accusation and they said they checked a different room and not mine. Not woth all this trouble. The view was nice which was the only upside to staying here.

I was on the 2nd floor overlooking the road, but it wasn't noisy. Other colleagues were put in one room on the 3rd floor and the others on the 4th floor, no idea why they didn't put us close as it was definitely not busy, but maybe because they had reserved twin rooms and the first shown were mistakenly both doubles. My room was small but clean, a squeeze to get into the shower which also takes some thinking about on how to operate it. There was no wardrobe and just two hangers on the back of the door. There was one broken power outlet by the bed so recharging was done by unplugging the tv, which did not matter as there no watchable channels due to no signal. There is a kettle and two cups but no coffee or anything at all. Breakfast was abysmal, small and you have to pay cash for an second coffee. The only plus I can think of is that you can sit outside with a beer and overlook the water, even that though meant you had three bands/singers competing with each the hotels own plus either side too. There must be better places so I can't recommend it at all. Oh, and the internet is non existent!

Booking .com website room description completely wrong. First room had a very dirty unsensitized bathroom. the toilet had not been cleaned. The floor around the toilet base was beyond disgusting. Shower was covered in mildew, glass doors coated thick with soap scum, couldn't see through them. They moved us to a different room. Found the bed had been used and unchanged. when they were changing the bedding with my wife's help we discovered massive blood stans on the mattress. Went to use the bathroom and discovered there was no running water to the room. they said an engineer could repair the problem in the morning. REFUSED to move us to a third room. We left very upset . DO NOT BOOK AT THIS Facility.