Edison's Inn

When we opened the door with the code we were emailed we found an unmade bed and a room that wasn't ready. This was at 4pm, an hour after check-in. Calls to Bruce, the proprietor went to voice mail . When he called back he was very nonchalant, said he would send someone to make up the room. When I said I needed to shower and get ready for dinner an our play, he did offer the room across the hall to shower and change, which we did, but it was very inconvenient. We were offered no compensation from Bruce . The ladies at the taco shop around the corner and the housekeeper offered us drinks. Bruce needs to go back to hospitality school I have NEVER had such poor customer service without being offered some type of compensation. This guy barely apologized. I have friends in Stratford who know alot of people and are passing on our experience.

Room was beautiful and check in experience was easy. Manager responded quickly to texts re parking. However, if you do go and aren’t interested in staying up half the night, make sure you don’t book the Courtside room as you will be plagued with the swinging door of the Taco place directly behind you slamming and literally shaking the building every time is it used. Also the room is literally a pane of glass away from the deck - loud music and chatter. It is past midnight am i am still waiting for things to quieten down so i can sleep.

We've stayed in the new River Apartment - 2 Bedroom with large living room, dining table, kitchen and full bath overlooking the river. We've enjoyed the privacy of the rooms and the large living and dining space with full kitchen to spend time together with friends. The full both adds the luxury to the stay. Zen beautiful design of the apartment and every room has reminded us the flow of life, with river seen outside of the windows, beautiful historic courthouse and just steps away from Stratford Festival theatres, restaurants and wonderful shops this place has everything one may need to experience a joy of life. All units in this hotel are always super clean, well organized and thought through.

We just got back from a wonderful stay at Edison's Inn. We stayed in the Edison Room which we found to be extremely comfortable and charming. The beds and pillows are comfortable fitted with good quality bedding. The room has two very comfortable leather chairs that are great for reading and/or watching television. The room is well appointed and beautifully decorated. There are books available for reading and three board games for us to enjoy (which we did). There are so many perfect and thoughtful touches in this room. Everything was immaculately clean. Brandon was extremely helpful and made sure our stay was perfect. Kudos to the owners for doing such a beautiful job on this property.

The Music Room was a comfortable, well decorated and engaging room. It's not typical to call a room "engaging," but the books, items and decorations used the theme of music, which made sitting around engaging, and even informative. The room is spacious, with the tall ceiling adding to the ambience. The location is perfect -- right in downtown Stratford, walking distance from the theater venues. Easy check in and out.