Premier Inn Stoke/Trentham Gardens

Had a good stay and was impressed by the rooms. Breakfast was good and the staff were fantastic. They really make you feel welcome and certainly make your stay special. Leanne and Kirsty are so customer focused they are a credit to the hotel. Kirsty is very knowledgeable of the area and was able to explain about Trentham Gardens and all the wildlife. There are herds of deer and if you are really lucky you may catch sight of a beaver in its natural environment. It's fascinating and I must bring my camera next time just in case I catch a glimpse. I look forward to my next stay and seeing that beaver.

Check-in was smooth and welcoming; the staff member at reception made us feel at ease and handled the process efficiently. Our room, located on the second floor, was clean, well-maintained, and in good condition. I appreciated the option of requesting extra pillows, and overall, the bed was comfortable. The bath towels were of good size and quality, although only one hand towel was provided. We had paid nearly £18 for a continental breakfast for two people, but unfortunately, this was disappointing. We arrived for breakfast at 8:45 a.m. (service runs from 6:30 a.m. to 10:30 a.m.), and while the setup allowed for self-service, the selection was very limited. The menu advertised a variety of yoghurts, but only Greek yoghurt was available. For fruit, the options listed were bananas, clementines, and apples; however, only apples were provided. There were no Danish pastries available, and the fruit salad appeared old and soggy. When I enquired about the pastries and fruit, I received a curt response: "No, that’s all we have. We are waiting for a delivery." Overall, while the accommodation and check-in experience were positive, the breakfast did not meet expectations given the price.

The hotel is very clean and tidy and well maintained, the staff helpful. We had the breakfast and evening meal deal which is very good value and good quality and quantity. The only issues were one of the lifts wasn't working correctly and the pillows were really uncomfortable.

Hotel nice we tried meal deal which was good value. We were surprised to find a 'new' game on the game machine which we passed on way to room with a bull fighting game! How cruel and horrible. Disturbing if children saw it be it the advert for it. Animal cruelty even though CGI but realistically done. Should be removed please premier inn, NOT PC!

Nice and clean. Friendly staff. Disappointing you have to pay for better WiFi. Few brown marks on towels that where in bathroom so unsure if not been washed. The price is slightly high for what is just a regular hotel room. Staff for understanding of gluten free requirements and went to extra effort preparing gluten free food away from the regular food section. Gluten free sausages would have been better as was only able to eat the vegan ones which have a nasty bitter taste. However overall this is a nice hotel.

Positives; Straight forward check in. Twin room ready upon arrival, no issues with booking. Large car park however very busy. Clean hotel, nice room. Friendly staff. Dined in restaurant for evening meal and breakfast. Plenty of choice. Nice food. . Negatives: Dripping water sound in room,possibly from room above or the air con. No obvious leaks. No staff available at checkout to mention this to. Large car park but used by shoppers. A dedicated section for hotel guests would be welcome. Only one hot drinks machine which got very busy at breakfast time. Used frequently and not cleaned during our time in restaurant...spread of germs concerned us